Intuit wrote:I've learned the hard way that calling the vendor directly expedites customer service action on an order problem, 9 out of 10 times. The tenth time, there is no phone option. If you're lucky, they reply to contact form or emailed request for assistance.
If not, you're screwed. At least you had product in hand. I've been waiting on an order to be shipped from LA since the 9th, when I was charged for it. Not only has the item not shipped, but the vendor merrily sends out an email today with new pricing. Not only has the dropped, it now includes coupon purchase incentive, for an extra $20 bucks off (this is for an item costing $150). *eyes rolling back in head*
I am actually trying to reach a vendor I bought from.
They only have a web contact form and after sending 3...yes 3 messages not a single reply.
This was from Teacuppa. been over 6 weeks already.
At least I did receive my items so one good thing.
But no free tea sampler-would have been nice to try some of their other teas as I am not familiar. Not a big deal though.
My second issue was one of the teas seemed kind of "old".
I know so because I bought the same kind from someone else and have the two to compare and the "fresh" one has a very strong lychee scent (in a good way), tea looks darker.
the tea cuppa one, very weak lychee scent,much lighter looking like someone left it sitting too long...
At least the only good thing for me is that tea cuppa you can leave reviews of your purchases on their website and I left a comment for that one tea.
Also left a commment on the site that had a coupon code for them and hopefully that will help people who like lychee tea (or tea in general).
I can say I will not be ordering from there again.
I did order some Adagio tea and their service seems pretty good.
Hopefully you get your expensive items.
If not at least you can do a chargeback to credit cards eventually,you just call the credit card company.
it is pretty easy,just call the # on the back of your card.