Thanks for the reply. Yes, it sounds like you had good reason to drop this type of product, being unpopular and too much trouble to keep people happy. I thought it might be nice, but you tried it already and it wasn't. Oh well. Having all the teas in sample sizes is great and they come in tins on top of that. I am glad to see that because I tend to prefer variety to sheer quantity, so the smaller sizes will let me get more different teas for a fixed amount of money.
If I want a really mixed sample, I may buy a one or two here and there using the best selling or top rated to decide what to get. Since I'm not familiar with all the teas you have, it seems safest to guess that I'll also like something most other customers do. Those rankings could help me decide. Or I can just buy some of the sampler packs you do have. I like that idea, too, but I'm not sure I could afford to buy enough at once to get the sort of variety in types I like to have.
As an aside, how do you choose the teas for your sampler packs? And do they change over time or are the contents pretty stable/fixed? Things like this leave it to the company to decide what the customer will (hopefully) like, so I'm curious about how you make that decision.