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Imperial Tea Court
Posted: Apr 18th, '07, 15:55
by Samovar
Has anyone ordered from Imperial Tea Court? They have a nice collection of tea CD's.
How is their customer service?
Samovar
Posted: Apr 18th, '07, 16:57
by Space Samurai
I've ordered from them before, and I was pleased with their customer service. One of things I ordered was a set of their yixing tasting cups, but I had problems with one of the cups. I emailed them and they immediately sent me a replacement. When I had the same problem again with the replacement, they refunded my money and took the item off their website.
So yes I did have a problem with something from them, but I feel they did everything they could to rectify it. I have had no problems with everything else I purchased from them, and would shop from them again.
Hope this helps.
Posted: Apr 18th, '07, 17:38
by guitarfreak2641
It looks like a realy good site. I might try orderind from there.
Posted: Apr 18th, '07, 19:47
by Samovar
Thank you, spacesamurai. The information helps a great deal.
I think that I'll order their tea CD's first. Your information makes me feel much morecomfortable about ordering from their site.
Samovar
Posted: Apr 20th, '07, 09:26
by Samovar
I ordered from Imperial Tea Court a day and a half ago.
I still have not received a confirmation email. Twice I sent an email to them and I still have not received a response.
Their toll free number is disconnected.
Has anyone who has ordered from them run into this before?
Samovar
Posted: Apr 20th, '07, 12:21
by Chip
...that...ummm, sucks.
Must have something to do with tea houses in San Fran. I have called and emailed Teanobi with a question about a dozen times without even the courtesy of a single response. GRRRRRR.
Oddly though, I have heard only positive feedback about ITC. And they really treat you well if you go there.
Posted: Apr 20th, '07, 12:58
by Samovar
I left a phone message (had to use their regular phone number). I finally received a confirmation email a few minutes ago!!
Samovar
Posted: Apr 20th, '07, 13:10
by tomasini
i know this is REALLY off topic..but samovar..your pic kinda looks like a Hookah...
Posted: Apr 20th, '07, 13:29
by Samovar
It's the Odessa Samovar that I use everyday.
I think that drinking tea is much more enjoyable.
Samovar
Posted: Apr 20th, '07, 14:09
by tomasini
lol i dont smoke..i was just sayin...looks kinda like a hookah
Posted: Apr 20th, '07, 14:17
by Samovar
A OK, tomasini.
Samovar
Posted: Apr 20th, '07, 16:28
by Space Samurai
Samovar wrote:I left a phone message (had to use their regular phone number). I finally received a confirmation email a few minutes ago!!
Good, I'd feel bad if I gave you bad advice.
Posted: Apr 23rd, '07, 07:58
by Samovar
Imperial Tea Court followed through with good customer service.
Samovar