Check it; I shall dismantle this one post here!
tea_pot_105 wrote:I am so sick and tired of people complaining about teavana. I've worked there now for a year and have had the best time ever.
Ok, nothing here. Sometimes, you get a store with pretty cool co-workers.
tea_pot_105 wrote:During the interview they ask you if you've worked in a commission based job before. This is a truly SALES job. If you don't know how to engage your customers and be enthusiastic about loose leaf tea then this is not the job for you.
Enthusiasm includes passion. However, when the products are not truly the best products - or even close to the best products for that matter - then how could a person ever be passionate?
tea_pot_105 wrote:Never have I been pushy or made my customers feel like they had to buy more than they wanted. You simply give them all the information on how we sell the tea and let the customer decide on how much they want.
This includes, by the way, filling up tins or bags more than intended and asking if it's "all right". This is illustrated in training, too.
tea_pot_105 wrote:Of course I'm going to tell them and show them the best savings in terms of pound discounts and cast iron. If they are not ready to purchase that much now atleast I've informed them and more than not, next time they come in they will purchase it.
Here's the loaded part. "The best savings"? They might not even like the tea. They need to try it without the potential monetary repercussions that arise if they DON'T like it. And the cast iron sets? Please; sets are way cheaper anywhere else online and they work just as well.
Geekgirl wrote:Meh. It goes well with Teavana's official policy of "The customer does not know what they want, so you have to tell them."
No joke. That is literally what my manager told me, word by word.
Chip wrote:However when paying, listening to the one salesperson offering the same ole same ole to a complete newbie. I happened to watch as the salesperson was about to weigh a whopping half pound of tea (tried to sell the guy tea by the pound ), he put a big tin (add on sale) on the scale and did not tare the scale.
I am mad I did not say anything at the time ... he did this for two teas.
Chip wrote:As I mentioned the other day, this one employee at King of Prussia Mall/The Plaza failed to tare the scale after putting a new and by the way very oversized Teavana tin onto the scale. He did this twice, for two teas. He could have used a tin a 1/4 the size, but was squeeeezing every penny from this customer who BTW was a complete newbie. I really wanted to be a buttinski on the entire charade, but I was also watching my own transaction ... a few EMPTY Washi canisters.
Just making sure you guys know, but there were tare buttons on the scale I've used that were pre-set for various tins. That is, the tins could be filled up with tea, THEN placed on the scale, and tared. Pressing the XL (1 pound) tin button would subtract 5.3 oz, for example.