Jan 30th, '06, 01:47
Posts: 10
Joined: Sep 9th, '05, 01:07
by Bergamot » Jan 30th, '06, 01:47
So I got to work this morning, filled my TriniTEA up with water and tea, and started reading through my emails, when I noticed it was leaking more than usual.
It's not uncommon for me to spill a few drops on the outside, but this made a small puddle on my desk. A quick inspection identified the cause: a long, thin crack running halfway around the glass carafe.
http://pong.uwstout.edu/wp-content/crack1.jpg
http://pong.uwstout.edu/wp-content/crack2.jpg
http://pong.uwstout.edu/wp-content/crack3.jpg
http://pong.uwstout.edu/wp-content/crack4.jpg
I've only had the pot for about 3 months, and I haven't really been doing anything unusual with it (other than making tea daily, which I would assume it's designed to do without breaking).
I'd feel silly throwing out a $75 teapot after so short a time, and equally silly buying a whole new one because the carafe broke. Is there somewhere I can get a replacement?
Jan 30th, '06, 12:18
Adagio
Posts: 475
Joined: May 20th, '05, 16:14
Location: New York, NY
by ilya » Jan 30th, '06, 12:18
Sorry to hear about the carafe. Drop us a note at
info@adagio.com and we'll send you a new one.
Jan 30th, '06, 14:07
Posts: 99
Joined: Jan 14th, '06, 08:52
Location: OH
by garden gal » Jan 30th, '06, 14:07
Wow, is he sweet or what!
Takes time out to immediately address a crackpot (er, I mean cracked pot, right)
Jan 30th, '06, 17:07
Posts: 48
Joined: Oct 31st, '05, 10:42
Location: St. Louis, MO
by cess » Jan 30th, '06, 17:07
What a wise 'crack' - GG
Tea pot is on, the cups are waiting,
Favorite chairs anticipating,
No matter what I have to do,
My friend there's always time for you.
Anonymous
Jan 31st, '06, 01:33
Posts: 10
Joined: Jan 10th, '06, 00:56
Location: Philadelphia, PA
by Parelle » Jan 31st, '06, 01:33
cess wrote:What a wise 'crack' - GG
I have to say, I absolutely love your signature.
Jan 31st, '06, 18:41
Posts: 48
Joined: Oct 31st, '05, 10:42
Location: St. Louis, MO
by cess » Jan 31st, '06, 18:41
How nice of you to say, Parelle.
I found it online under 'Tea Quotes', there were several to choose from. This one just caught my eye.
Thank you,
Cess
Tea pot is on, the cups are waiting,
Favorite chairs anticipating,
No matter what I have to do,
My friend there's always time for you.
Anonymous
Feb 5th, '06, 19:10
Posts: 10
Joined: Sep 9th, '05, 01:07
by Bergamot » Feb 5th, '06, 19:10
Thank you for your quick reply; I'll send off the email in a few minutes
I'm sure the vast majority of these pots are defect-free, and I will say that I really enjoyed my pot for time I used it.
by Guest » Feb 12th, '06, 19:45
Hmm, I sent the email a week ago, and haven't received a response. Here's what I wrote:
Subject: TriniTEA Carafe
I mentioned on Teachat that my carafe had cracked, and the site admin suggested sending a message here. I'm not sure what the official process is.
http://www.teachat.com/viewtopic.php?p=6288
Thanks for your time!
-Joel Bernstein
Feb 12th, '06, 19:46
Posts: 10
Joined: Sep 9th, '05, 01:07
by Bergamot » Feb 12th, '06, 19:46
Oops, forgot to log in to the forum
Feb 13th, '06, 15:04
Posts: 210
Joined: Jun 9th, '05, 01:21
Location: The tea wasteland that is Utah
by Marlene » Feb 13th, '06, 15:04
Hmm, that's kindof a bummer. I'd wait a little longer. Things might be a little crazy over there since Chris announced his plans to move on.
Never trust a man who, when left alone in a room with a tea cozy, dosn't try it on.
-Billy Connolly
Feb 13th, '06, 17:07
Posts: 10
Joined: Sep 9th, '05, 01:07
by Bergamot » Feb 13th, '06, 17:07
No problem; I've been using a teastick and an electric kettle
Feb 13th, '06, 17:33
Posts: 99
Joined: Jan 14th, '06, 08:52
Location: OH
by garden gal » Feb 13th, '06, 17:33
You might want to try the live chat. I had a question that I had emailed them last week but got an answer on the live chat from Steve. He said things are backed up without Chris around.
Feb 13th, '06, 18:55
Adagio
Posts: 475
Joined: May 20th, '05, 16:14
Location: New York, NY
by ilya » Feb 13th, '06, 18:55
So true. I apologize for the delay in answering people's emails. I anyone has not heard a response to an email they sent, please send us another.
Jul 17th, '06, 10:54
Posts: 10
Joined: Sep 9th, '05, 01:07
by Bergamot » Jul 17th, '06, 10:54
I've had a really busy few months, and sending the email totally slipped my mind. Can I still get it replaced?
