TeaChat

My old tea brewer was jamming, so I purchased the new IngenuiTea. They have changed the design, and I'm very disappointed. I get tea leaves in my tea, because they did away with the filter screen, and it jams and leaks out all over the counter every few uses. Now I have to check that the release valve is not open every time. I always hand wash (no dishwasher) and have not used it more than 3 dozen times, and it's terrible!

Anyone had similar issues? I loved my old one. Why did they change the design? Or is it just me?

The product description still mentions the mesh filter. I don't think the design was ever changed. I think you just got a bad copy that managed to squeeze through QC unnoticed.

There should be a separate removable filter screen. I would contact Adagio right away - it sounds like you got a bad one - or maybe the filter was just left out.

Drop us an email mentioning your problem and we will be happy to send you a replacement filter.

I have purchased several ingenuiTea's over the last few years. I use them everyday and have given Many away to friends because I love them so much. After a while of use I generally need a new one. I purchased a new 32 oz and am having the same problems that you describe! I am also dissapointed that when I pour boiling water into the tea pot the filter floats up and many of the tea leaves float down Under the filter!! I too do not like how they have changed the design!!

Roughing up the edges of the filter will help it stay down.
Really scuff them up. Works great.

Victoria wrote:Roughing up the edges of the filter will help it stay down.
Really scuff them up. Works great.

I'm going to try this, my filter also pops up sometimes on mine and drives me crazy when it does!

Katy1977

lubdubrn wrote:I have purchased several ingenuiTea's over the last few years. I use them everyday and have given Many away to friends because I love them so much. After a while of use I generally need a new one. I purchased a new 32 oz and am having the same problems that you describe! I am also dissapointed that when I pour boiling water into the tea pot the filter floats up and many of the tea leaves float down Under the filter!! I too do not like how they have changed the design!!

I ordered my first ingenuiTEA and had the problem with the floating filter. But I don't think it was the ingenuiTEA, I think it was the filter itself. Adagio sent me a replacement filter and it now works great! It snapped into place and hasn't moved at all. I use my ingenuiTEA once or twice a day, heat the water directly in it and everything.