"Ah, the Lubytoons!" I'd be very interested to find out the last time you used Adagio's "useless" online help... it seems your impression of this service is dramatically different than the vast amount of feedback and data that we've seen.
These results are actually open to the public, easily accessible on BizRate
. We've also been featured in Consumer Reports for our service excellence!
However, there are some folks (to respect their anonymity, let's call them "Tubyloons" et al.) that may have had a bad experience in the past with some site's online help (and unfairly transfer this experience to us) or are simply against the idea of utilizing technology to aid support.
Anyway, thanks for the kind words, Lana... Lubytoons, Please try to get up on the other side of the bed tomorrow-- that may help improve your experience.
support is done in Adagio HQ, USA!