I know you're trying to be funny, but you come of as kind of a jerk. someone came to you with a complaint and you treated that person like dirt.
Ilya answered this guest's complaint promptly and professionally. "Guest" was being unreasonable and was jumping to conclusions as to why the free samples were being offered. Guest overreacted to Adagio's response - sure, it never hurts to ask a company to do a favor for a client, but Guest should've been reasonable enough to understand that it would be a significant inconvenience for Adagio.
It's also very telling (and Guest should realize this) that so many Adagio customers belong to TeaChat and actively defend the company. We like the fact that Chris and Ilya take their time to chat with us. Speaking strictly for myself, I never feel like I'm dealing with an inaccessible company, but rather with a really nice group of people that happen to sell tea. They're friendly, informative, and funny. They're quite willing to listen to constructive criticism and answer questions readily. I don't feel that they should take scathing, reactionary comments (such as Guest's initial post) to heart as Guest's opinions surely represent only a small percentage of all customers' (potential and otherwise).
Chris wouldn't have made light of Guest's post if he or Ilya hadn't already replied. Chris' reply was not rude; he didn't say anything derisive or defensive to Guest. Neither Chris nor Ilya treated Guest like dirt. Everybody that replied to this post pointed out the obvious: free samples are free
and should be received in the nature they're given.
That said, I think we've all spent entirely too much time on this thread. I love Adagio and think it's sad that Guest didn't give them the chance they deserve. End of story.