I'm surprised they were unpopular. I can see the issue with substitutions but you could have a hard and fast "no sub" on samplers policy.
I'm not complaining about prices, mixing your own is only a couple bucks more. It's just that the first time customer special with the ingenuiTea, the book, and the sampler pack, with the $5 referral coupon is a great deal and a really good introduction to your product. I had a hard time choosing between which sampler to get, being an occassional teabag drinker my whole life, and I now find myself wishing I had more variety. I'm loving my first shipment of black teas and am certain to order more, but I have no idea whether I'll like flavored teas, or roobios, or green tea, or white tea because I have no experience with them at all. Had I received a sample of each I would have a much better idea of what I would like to order more of. For instance I now know that I love Earl Grey and Irish breakfast tea but I'm not as partial to yumman jig. I would love to know whether I like roobios or not but I have four tins to work through at a couple cups a day before ordering any more.
That's another quesiton I had. How long does tea stay fresh? If I order more tins and can't drink it all fast enough, when does it start to lose it's flavor or "freshness" if there is such a think.
I was thinking of sending the sampler pack/ingenuiTea/book combo to a few people for Christmas and was just thinking how great it would be if a very common, very representative flavor of each tea type were bundled together. For the new customer substitutions wouldn't matter because we have no idea what a good green or white or oolong tea is, actually you would know better than us what a good introduction to each is.
Anyway, it's just a thought, and it seems to have been expressed before. I don't want to end negative though or give the impression that I'm not satisfied with your product. I love your tea, love the ingenuiTea, and you have certainly added a longtime customer to your business.