I just had to write about this :]
As i wrote on the teaware section of this site, the two glass cup and saucer sets i ordered were a bit defected.... well, the cups seem to be fine, but both of the saucers randomly exploded. I hadn't even used them yet, they were sitting on my countertop and had not even been touched, and one just exploded and sent glass flying everywhere. I emailed customer service and they sent me a new saucer right away, no questions asked. While that was being shipped, my second saucer exploded. When I recieved the new saucer in the mail, I was too nervous to use it (obviously!) so I put it away in my pantry. This is when I wrote on the Teaware forum to warn everyone about what happened. A site mod messaged me about the situation, and sent me 2 brand new saucers AND cups. I can't believe how wonderful this company is. I've never seen such great customer service in my life.
And I felt like i had to mention it, because it really was spectacular :]