Dear 'guest' - if you are the one that has ordered the $19 in tea/items, just enjoy your money already spent - you will find out the quality is very nice. As well as the issue on your 'next order' vs. have them ship ASAP to get FREE book - try this - suppose you make a next order, you can simply review a few of the teas at a .50 cent discount - up to 6. Which you can make 6 reviews at $3.00 off your next order - WHICH makes standard shipping .75 cents! Plus you get more great tea to try. If that isn't an incentive to try new teas and post replies I'm not sure you understand the "goal" of the Co. - intruduce great products and make 'a living'. It seems you like to post - so do so and get a little discount for it.
I have also recieved free tea samples from time to time and at Christmas even got a nice Calendar and hand written note - for free! I find if I have ANY trouble they are VERY easy to contact and even more eager to please. I am not too computer 'savvy' and they have been very helpful with me - even did an online order on the phone to guide me through - that is service!
As for as the cult/club remark - try a cup of your nice Adagio tea - it will calm you. Or maybe you are the type that is hard to please in any area - if so - sorry for you (and others).
My 2 cents - for free!