New TriniTea question:

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New TriniTea question:

Postby F7 » Mar 27th, '07, 16:53

After about a year of trying to get my hands on one, it finally arrived. :)

Anxiously, I unpackaged the triniTea and got set to make my first test batch.

Everything worked wonderfully up until the tea was steeped for 5 minutes. The tea never made it down to the carafe!

Has anyone else experienced this and if so, what's the solution to getting that sweet sweet nectar down into the carafe?

Thanks!

F 'trinitea-challenged' 7

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Postby F7 » Mar 27th, '07, 18:09

Hmmm. Just tried running 3 batches of plain water through it and it worked fine.

Guess I'll try again with leaf for our routine night cup. :)

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Postby karia » Mar 28th, '07, 00:46

F7 wrote:Hmmm. Just tried running 3 batches of plain water through it and it worked fine.

Guess I'll try again with leaf for our routine night cup. :)


did you get it to work? i bought a trinitea, came in the mail today for use at the office at work.

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Postby F7 » Mar 28th, '07, 07:04

I managed to make a pot of Song Yang last night that my wife and I enjoyed however it was very weak.

I also tried making a pot of Plum this morning but again the tea wouldn't drop down into the carafe. :cry:

It seems to work randomly at this point. I'll just have to keep playing with it to see if I can get it working consistently.

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Postby karia » Mar 29th, '07, 01:41

wow thats really weird.

i have playyed with mine yet. i want to get a second one for the bedroom, and use this one in the office.

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Postby bz » Mar 29th, '07, 21:34

watch return date - this company not good on returns

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Postby karia » Mar 30th, '07, 02:00

bz wrote:watch return date - this company not good on returns
wow this is the most unhelpful post ever

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Postby F7 » Mar 30th, '07, 07:39

Unfortunately I may just have to return it. For whatever reason my tea is not making it down into the carafe. :(

Any help? Suggestions?

Adagio? Help?

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Postby LavenderPekoe » Mar 30th, '07, 08:50

Try emailing support directly or going to the home page and chatting with a tea expert. Most of the time they are too busy to read the forum, especially with a new person starting in the CSR spot.

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Postby Desire With An A » May 28th, '07, 22:47

Make sure the carafe is fully in place, all the way in with the handle sticking out to the right. There is a little security lever that gets pressed down when the carafe is properly in place. If it isn't in the right spot, it keeps the tea from dropping down to avoid spills.

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Postby Space Samurai » May 28th, '07, 23:12

I can't seem to stop watching Jack punch himself.

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Postby rhpot1991 » May 29th, '07, 00:11

bz wrote:watch return date - this company not good on returns


I have to ask how many items you have returned? As I have always had good experiences when dealing with Adagio's customer service and have done so quite a few times.

As far as the problem goes, make sure everything is inserted into place properly (and all the way), the system tries to be smart and not empty a full pot onto the hotplate when all the parts are not in place.

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