While this most likely isn't the place to address this issue, I want to talk about it for the sake of doing it.
I made my first taobao order through Taobao Focus a few weeks ago. In the first few days, everything went without a hangup. My package arrived very quickly, but I didn't receive my entire order. One of the tuocha was missing. After addressing this issue to the individuals at taobao focus, they respond, asking for the order number, how many items I ordered, etc...
I sent them this information in my first e-mail, but it's becoming apparent to me that either they aren't reading my e-mails or they don't read English too well.
I will keep this post updated to let you all know what happens in the future. I figured that taobao focus would be a little more helpful in this regard, but I understand that I am just one person out of many who have ordered from that proxy.