I own a tea shop in Littleton, Colorado (in-tea.net) and am having difficulty establishing a policy about customers re-infusing their leaves. Worst case scenario- I end up reinfusing a tea that a customer purchased for $3.75, 5 times and gave milks, bobas, fruit syrups, etc- all for free with each re-infusion.This customer even wanted the last one to go (to-go setups cost me .28 cents.) I am considering charging .50 cents for all reinfusions. This would include in the shop and "one for the road" to-gos after their hot pot in the shop. We will hold their leaves for the reinfusion and charge for the additional servings of bobas (.50) and/or for added flavored syrups (.50). (Incidentally, we have a beautiful condiment station with 13 different sweeteners and 5 different types of milk all available at no charge all the time.)
I am wondering what Adagio members / shop owners come across relative to their customer experience / customer policies with reinfusion? I serve only the highest quality teas and love to teach my customers about the beauty of reinfusing.I hate the idea of nickel and diming my customers, but unfortunately, I cant afford to offer "buy one get one (or 2, or 3) free" with all the bells and whistles (bobas, syrups) as well. Comments? Observations? Thank you.