Straightforward and outright, I'm impressed.
I've been shopping at Adagio for almost half a year now and can say that you folks know what you are doing.
I continue to be impressed by the little things, which I was reminded of with yesterday's shipment when I found a free bottle of AnTeaDote included in my order. This follows up on previous orders which have totaled a number of free samplers being sneaked into my shipments over the months. In the beginning, I was convinced to place an order through a $5 gift certificate. If it wasn't for that offer, I most likely wouldn't be here writing this (or have purchased all of what I have).
On the note of shipping, I continually get my orders the next day* after purchase. Very impressive. The shipping prices are always a pleasure to deal with compared to other sellers.
* Admittedly I do live somewhat close (Rhode Island) to their distribution center.
For the few times I have needed to talk to customer service, I was always well met and more than accommodated. It really is a pleasure as opposed to a hassle like so many stores are.
The site is easy to use and I never felt as though a product was trying to be shoved down my throat.
I may not have fancied every tea I bought from Adagio (everyone has their tastes), but I can not say I feel like I was ever sold an inferior product for what I was paying.
Seriously - keep it up Adagio.
(And thanks for the AnTeaDote. )