I ordered my first Adagio shipment and I was surprised that it was packed and shipped very promptly.
But it was shipped UPS and I've already had trouble with UPS delivering it. They attempted delivery over an hour after they were supposed to finish home deliveries by, and they did not leave a notice/slip. This is not the first problem I've had with UPS...since living in Delaware. They often refuse to drop leave at my home, even when I leave a note, saying they require a signature for packages that are not slated as requiring a signature.
There's not much recourse I have with UPS; in the past I've had packages returned to sender after 3 failed attempts--often because they do not leave noticies of failed delivery so I don't even find out what's going on unless I'm very aggressive about checking the tracking online. Their depot is far enough of a drive outside of town that it's simply not convenient for me to pick up the package at the depot myself...and right now I couldn't even do that if I wanted because they require a notice, which they didn't leave.
When I order something mail-order, I want it to arrive at my doorstep and I don't want to have to spend my time tracking the package and trying to set appointments to be home to sign for it and all that junk.
When I call their customer service, they don't seem to care about the troubles I am having receiving my package.
I'm just posting to let Adagio know that I would strongly prefer them to ship by USPS, and I would even be willing to pay a few extra dollars to do so for future shipments. USPS always leaves packages at my door, delivers in more predictable hours, and the post office is a modest walk from my house in case I need to pick a package up there. It just makes everything easier for me.
If Adagio is going to continue to use UPS and not give customers the choice of USPS, I would greatly appreciate it if they would put some pressure on UPS to at least live up to their official policies (i.e. leave a note if the delivery is missed, deliver within listed hours, and not require signatures for packages that do not require them)...after all, they were the ones who made the choice to use UPS, not me. And UPS never seems to listen to me because I'm not the one paying them!