In response to Geeber’s comment:
“4 oz. of larger leaf teas or Chais won't have take up the same amount of space as 4 oz. of smaller leaf teas so it makes sense that you have different sized bags.”
I should have clarified:
All the teas I ordered were flavored black teas. I ordered the 4 oz tin (again, they had not yet changed the way it was listed)~ and all of Adagio’s flavored black teas are made from Ceylon black teas. The only measurement offset would be in relation to the flavor added; in which case, any difference would be so inconsequential, there wouldn’t be any weight change visible to the untrained, and unaided eye.
When I said the bags were different sizes, I should also have emphasized in shape. I don’t care if they use a smaller bag for a lighter weight tea; it’s less waste, far better for the environment. But Adagio sent me some teas in the brown pouch bags with the zipper, and others in what resembles a vacuum-packed coffee bag form the grocery store (minus the vacuum packing); on which, none had the twist-tie coffee bags do, enabling you to roll them down & re-seal (albeit loosely) as you use up the product. These ones are entirely useless once opened; they don’t have anything to reseal them; and the only thing one can do is re-package them in hopes it will sustain freshness.
I emptied the bags of tea into empty Adagio tea tins I’d had from before. When I did so, I found some were full, others only about 2/3 so.
Also, I immediately noticed that a) the teas smelled nowhere near as strong as they did in the tins (all were teas I’d bought in the past, aside from the apple, which actually was the only one that came in a tin).
They had taken on a really unpleasant scent~ almost as if something in the bags leeched into the teas.
I buy tea all the time; one of my biggest vices. Most stores do indeed use pouches and not tins, and I have NEVER had one smell like this.
As for the tin vrs pouch sustainability & carbon footprint issues:
Geeber stated :
“You can re-use the empty bags. I save them to send samples to other people or to store teas that I've received in less desirable packaging. If you did have Adagio tins and ordered "refills" instead of new tins, you would still get a bag. [/color]I imagine that a tin is actually less "green" than a bag because of the energy involved in producing the tin, plastic, etc. but I'm no expert and am only guessing at that.”
The bags are reusable up to a point- a much shorter one than tins though, especilly in respect to the ones that aren't re-sealable. And that's the crux of the issue- something like a tin, which can be ussed longer, trumps a bag, b/c over time, the production, labour, and waste of it's production will exceed that of the tins. (Did that make sense?)
A tin, created, will sustain itself as a useful item for at least 1-2 years, longer if you're ginger in its handling. A bag, at most, will only last about 6 months; and even that is considered past its prime-, studies have shown long term use of such inner pouches can compromise not only the flavor, but also your health. I hope Adagio's bags are biodegradable, but in general, liners are not and contain plastics and chemicals that leech into the product with time.
While each time you order, there will be the same amount of fossil fuels put into creating the bag or tin, the tin sustains itself as a much more useful product- meaning the fossil fuels used in making other containers is reduced by your re-using the tins for other things.
Also, Geeber (I swear I’m not trying to pick on you) stated, after another customer posted a complaint about this issue:
There really are not that many vendors that send their tea in tins, or in tins without charging extra. Tins also weigh more, so if the "competition" is shipping by weight, you're paying extra anyway. Adagio has just about the lowest shipping costs I've ever seen. But unfortunately it sounds like they won't make you happy regardless of what they do or don't do. Perhaps you should email them with your issues instead of complaining on the forum and give them a chance to turn you into a happy customer."
I agree. Not many retailers do ship in tins- but that’s not the point. It's one of the factors that builds their repeat business- better packaging. Their tea dna general prices rock too, but... I don't know. I'd have taken the tin toss better if it didn't feel so much like a bait and switch, particularly given the likelihood that their orders increase during holdiday seasons. Notice, or pushing this back till January would have made me a lot less upset.
I don't think it's fair to belittle another poster, though- why use the forums? For a very good reason-- Adagio failed to address the issue on the actual website. The only place there’s even mention of it, is here, in the forums~ (and isn’t that what they’re for? To express ones opinions? Like say, to post about favorite and not so favorite teas?).
Most importantly, though: while yes, adagio has every right to change their packaging, for whatever reasons- they also have a responsibility to the customer. There was NO mention of the switch to bags, until recently- and the day I placed my order, they had not yet switched the order box wording- they still listed them as 4 oz tins. Furthermore, they still, as of this morning, had a section on their FAQ page stating:
"How can I be sure that I'll get tins with my tea?"
All teas arrive in resealable tins, with the exception of the largest size (usually 16oz) and a few of the herbals-- these arrive in an aluminum-lined, heat sealed paper bag. The reason being that we simply do not have tins this big (this is why it is cheaper as well)!"
It says it’s GUARANTEED. STILL, even now. They switched the word tin to bag at some point, but left this up?
My anger is not over Adagio’s decision- it’s over their failure to communicate with their customers. I don’t think to check the TeaChat section before I place an order, to ensure I’ll get what I’m ordering.
It’s STILL not addressed on their site anywhere- and to me, that’s just chicanery.
Last edited by SleepingFox
on Sep 30th, '13, 14:55, edited 1 time in total.