Has anyone ordered from Imperial Tea Court? They have a nice collection of tea CD's.
How is their customer service?
Samovar
Apr 18th, '07, 16:57
Posts: 1559
Joined: Jan 28th, '07, 02:24
Location: Fort Worth, TX
Contact:
Space Samurai
I've ordered from them before, and I was pleased with their customer service. One of things I ordered was a set of their yixing tasting cups, but I had problems with one of the cups. I emailed them and they immediately sent me a replacement. When I had the same problem again with the replacement, they refunded my money and took the item off their website.
So yes I did have a problem with something from them, but I feel they did everything they could to rectify it. I have had no problems with everything else I purchased from them, and would shop from them again.
Hope this helps.
So yes I did have a problem with something from them, but I feel they did everything they could to rectify it. I have had no problems with everything else I purchased from them, and would shop from them again.
Hope this helps.
Apr 20th, '07, 12:21
Posts: 20891
Joined: Apr 22nd, '06, 20:52
Scrolling: scrolling
Location: Back in the TeaCave atop Mt. Fuji
...that...ummm, sucks.
Must have something to do with tea houses in San Fran. I have called and emailed Teanobi with a question about a dozen times without even the courtesy of a single response. GRRRRRR.
Oddly though, I have heard only positive feedback about ITC. And they really treat you well if you go there.
Must have something to do with tea houses in San Fran. I have called and emailed Teanobi with a question about a dozen times without even the courtesy of a single response. GRRRRRR.
Oddly though, I have heard only positive feedback about ITC. And they really treat you well if you go there.
Apr 20th, '07, 16:28
Posts: 1559
Joined: Jan 28th, '07, 02:24
Location: Fort Worth, TX
Contact:
Space Samurai