Imperial Tea Court

Completely off the Topic of Tea

Imperial Tea Court

Postby Samovar » Apr 18th, '07, 15:55

Has anyone ordered from Imperial Tea Court? They have a nice collection of tea CD's.

How is their customer service?

Samovar

User avatar Samovar
Posts: 257
Joined: Jul 26, '06

Postby Space Samurai » Apr 18th, '07, 16:57

I've ordered from them before, and I was pleased with their customer service. One of things I ordered was a set of their yixing tasting cups, but I had problems with one of the cups. I emailed them and they immediately sent me a replacement. When I had the same problem again with the replacement, they refunded my money and took the item off their website.

So yes I did have a problem with something from them, but I feel they did everything they could to rectify it. I have had no problems with everything else I purchased from them, and would shop from them again.

Hope this helps.

User avatar Space Samurai
Posts: 1634
Joined: Jan 28, '07
Location: Fort Worth, TX
Contact Space Samurai:

Postby guitarfreak2641 » Apr 18th, '07, 17:38

It looks like a realy good site. I might try orderind from there.

User avatar guitarfreak2641
Posts: 59
Joined: Jan 09, '07
Contact guitarfreak2641:

Postby Samovar » Apr 18th, '07, 19:47

Thank you, spacesamurai. The information helps a great deal.

I think that I'll order their tea CD's first. Your information makes me feel much morecomfortable about ordering from their site.

Samovar

User avatar Samovar
Posts: 257
Joined: Jul 26, '06

Postby Samovar » Apr 20th, '07, 09:26

I ordered from Imperial Tea Court a day and a half ago.

I still have not received a confirmation email. Twice I sent an email to them and I still have not received a response.

Their toll free number is disconnected.

Has anyone who has ordered from them run into this before?

Samovar

User avatar Samovar
Posts: 257
Joined: Jul 26, '06

Postby Chip » Apr 20th, '07, 12:21

...that...ummm, sucks.

Must have something to do with tea houses in San Fran. I have called and emailed Teanobi with a question about a dozen times without even the courtesy of a single response. GRRRRRR.

Oddly though, I have heard only positive feedback about ITC. And they really treat you well if you go there.

User avatar Chip
Mod/Admin
Posts: 22808
Joined: Apr 22, '06
Scrolling: scrolling
Location: Back in the TeaCave atop Mt. Fuji

Postby Samovar » Apr 20th, '07, 12:58

I left a phone message (had to use their regular phone number). I finally received a confirmation email a few minutes ago!! :D

Samovar

User avatar Samovar
Posts: 257
Joined: Jul 26, '06

Postby tomasini » Apr 20th, '07, 13:10

i know this is REALLY off topic..but samovar..your pic kinda looks like a Hookah... :lol:

User avatar tomasini
Posts: 365
Joined: Apr 09, '07
Location: Texas
Contact tomasini:

Postby Samovar » Apr 20th, '07, 13:29

It's the Odessa Samovar that I use everyday.

I think that drinking tea is much more enjoyable. :D

Samovar

User avatar Samovar
Posts: 257
Joined: Jul 26, '06

Postby tomasini » Apr 20th, '07, 14:09

lol i dont smoke..i was just sayin...looks kinda like a hookah :lol:

User avatar tomasini
Posts: 365
Joined: Apr 09, '07
Location: Texas
Contact tomasini:

Postby Samovar » Apr 20th, '07, 14:17

A OK, tomasini.

Samovar

User avatar Samovar
Posts: 257
Joined: Jul 26, '06

Postby Space Samurai » Apr 20th, '07, 16:28

Samovar wrote:I left a phone message (had to use their regular phone number). I finally received a confirmation email a few minutes ago!! :D


Good, I'd feel bad if I gave you bad advice.

User avatar Space Samurai
Posts: 1634
Joined: Jan 28, '07
Location: Fort Worth, TX
Contact Space Samurai:

Postby Samovar » Apr 23rd, '07, 07:58

Imperial Tea Court followed through with good customer service.

Samovar

User avatar Samovar
Posts: 257
Joined: Jul 26, '06


Today's Poll



Community

In total there is 1 user online :: 0 registered, 0 hidden and 1 guest