Imperial Tea Court


Completely off the Topic of Tea

Imperial Tea Court

Postby Samovar » Apr 18th, '07, 15:55

Has anyone ordered from Imperial Tea Court? They have a nice collection of tea CD's.

How is their customer service?

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Postby Space Samurai » Apr 18th, '07, 16:57

I've ordered from them before, and I was pleased with their customer service. One of things I ordered was a set of their yixing tasting cups, but I had problems with one of the cups. I emailed them and they immediately sent me a replacement. When I had the same problem again with the replacement, they refunded my money and took the item off their website.

So yes I did have a problem with something from them, but I feel they did everything they could to rectify it. I have had no problems with everything else I purchased from them, and would shop from them again.

Hope this helps.
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Postby guitarfreak2641 » Apr 18th, '07, 17:38

It looks like a realy good site. I might try orderind from there.
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Postby Samovar » Apr 18th, '07, 19:47

Thank you, spacesamurai. The information helps a great deal.

I think that I'll order their tea CD's first. Your information makes me feel much morecomfortable about ordering from their site.

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Postby Samovar » Apr 20th, '07, 09:26

I ordered from Imperial Tea Court a day and a half ago.

I still have not received a confirmation email. Twice I sent an email to them and I still have not received a response.

Their toll free number is disconnected.

Has anyone who has ordered from them run into this before?

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Postby Chip » Apr 20th, '07, 12:21

...that...ummm, sucks.

Must have something to do with tea houses in San Fran. I have called and emailed Teanobi with a question about a dozen times without even the courtesy of a single response. GRRRRRR.

Oddly though, I have heard only positive feedback about ITC. And they really treat you well if you go there.
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Postby Samovar » Apr 20th, '07, 12:58

I left a phone message (had to use their regular phone number). I finally received a confirmation email a few minutes ago!! :D

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Postby tomasini » Apr 20th, '07, 13:10

i know this is REALLY off topic..but samovar..your pic kinda looks like a Hookah... :lol:
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Postby Samovar » Apr 20th, '07, 13:29

It's the Odessa Samovar that I use everyday.

I think that drinking tea is much more enjoyable. :D

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Postby tomasini » Apr 20th, '07, 14:09

lol i dont smoke..i was just sayin...looks kinda like a hookah :lol:
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Postby Samovar » Apr 20th, '07, 14:17

A OK, tomasini.

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Postby Space Samurai » Apr 20th, '07, 16:28

Samovar wrote:I left a phone message (had to use their regular phone number). I finally received a confirmation email a few minutes ago!! :D


Good, I'd feel bad if I gave you bad advice.
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Postby Samovar » Apr 23rd, '07, 07:58

Imperial Tea Court followed through with good customer service.

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