But there are the occasional, if rare, good stories to tell...
**Let it be known that where I live there are no real tea shops nearby with the exception of Teavana. **
I needed a fix, I had been out of my Rishi Darjeeling for a week or two and I was going through withdrawls in the AM. I decided to make a trip over to my local mall to snag a few ounces from Teavana. When I got there, I was greeted witthe same beautiful face I always hope to see when I go in, and I placed my order for 2 ounces of their second flush Margret's Hope Darjeeling. They got a little busy and I was in no rush so i looked around for a minute and when I turned around the young woman who was helping me had left me with not 2, but close o 6 or 8 ounces of tea. I only payed around 7 bucks for it. And to top it off I got a cup of Gyokuro on the house =]
There teas may be a little less than great sometimes, and their prices a little more than reasonable most of the time, but the people there are very nice. And in this case absolutely beautiful
I know, this may not be the case in your area, but my Teavana people here in the ATL kick ass.