If you make the purchase from Ebay and you're not satisfied, immediately leave China Cha Dao or any other seller a negative feedback. This gets an immediate response and forces them to act in a positive way. I have only used this on sellers who don't leave feedback until the buyer does. When a seller has a policy of leaving feedback once payment is made, and I think this is how it should be, I'm far more likely to contact them about a problem first. If a seller hasn't left feedback and there's a problem that I think should have been caught, they get an automatic negative. I may revise it later, but for sellers with excellent feedback ratings, this gets them moving to resolve the problem very quickly.
I left China Cha Dao a negative feedback earlier today. I opened the latest gaiwan this morning, one that I left unopened when I received it yesterday, only to find the wrong one in the box. It wasn't even close to the one I ordered. It was very nicely painted, possibly the best I've ever seen, but I didn't order a gaiwan with a pregnant Chinese woman on it! I'm not joking, this is what I received. There were 12 women painted on this gaiwan. The one I ordered had 6, none of whom were pregnant. The cool Chinese house was missing, the bamboo grove was missing, etc. This wasn't a veriation of the one I ordered but a completely different design.
I immediately left a negative feedback and quickly had a promise to work this out. When Jerry found out what I had, he stated that this one is more expensive than the one I ordered because it has 12 people painted on it. I believe him. So far we have no idea how I ended up with this one. I still think the painting is literally a masterpiece, just not one that I want to own.
I've received three orders from China Cha Dao and all of them were very well packaged and received in perfect condition. Each of the three gaiwans was in a cloth-covered box, which in turn was packed inside the cardboard shipping box. These boxes are fairly sturdy, better than many I've seen coming from mainland Chinese vendors. However, they do crush especially when an oversized box is used. I've repacked the latest gaiwan for return shipment in a double-strength Japanese box I received a yunomi in from 2000 Cranes. These boxes, along with the Japanese air-filled plastic bags, are just about bulletproof.