I placed an order on Thanksgiving, and the order message by my cart said I would receive the order Tuesday (two days ago). I just got an email saying the order shipped TODAY (Thursday). I could understand not shipping the Friday or even the weekend after Thanksgiving, but what happened to Monday, Tuesday, and Wednesday, and why did the system tell me I'd have my package two days before it was even shipped?
I'm also not happy about the 8 ounce ordering option recently disappearing. I often don't want 3 ounces or a whole pound of one kind of tea. There needs to be an intermediate-sized option.
Also, I have an excellent local tea shop I've been frequenting that uses beautiful colored foil bags with built-in coated wires at the top; you roll the bag down a couple times and fold the wires across the top of the bag to close it. I've read a lot of complaints about the crappy brown bags Adagio has been using, and I don't understand why they couldn't find nicer bags like we have here - bags that are pretty enough to use as gifts.
I may have placed my last order with Adagio. I don't know what's happened to the company, but the service just isn't what it used to be.