Twitter Promotion Code

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Twitter Promotion Code

Postby BrakTalk » Feb 1st, '11, 11:20

Just went through the process of following @AdagioTeas, got the direct message with the promotional code and then attempted to checkout with a purchase. Unfortunately, I receive the following message:

Gift certificate number xxxxxxxxxx is a promotional certificate
which may only be used by the person to whom it was sent,
identified by its unique email address.
(Go back and use the email address to which
your certificate info was originally sent / issued.)


Problem is, Twitter is not an email account. How is one supposed to use a promotional code sent to Twitter? So I thought, maybe I need to change my Adagio Teas account information to use the same email address linked to my Twitter account. I successfully changed that, logged out and back in however I get the same message as above.

Kind of a frustrating experience if I'm being honest.

Please advise.

BrakTalk
Posts: 3
Joined: Feb 01, '11

Re: Twitter Promotion Code

Postby Chip » Feb 1st, '11, 12:08

Have you contacted Adagio directly? Adagio does check these forum pages but likely checks their emails more often.

I have contacted them, so hopefully will hear something very soon.

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Re: Twitter Promotion Code

Postby BrakTalk » Feb 2nd, '11, 12:12

I emailed them yesterday. Tweeted them today and directed them to look here for details. Hopefully this will get resolved. Thanks for your help.

Cheers,
Mason

BrakTalk
Posts: 3
Joined: Feb 01, '11

Re: Twitter Promotion Code

Postby ilya » Feb 2nd, '11, 13:32

Mason,

I ran through the checkout with your gift certificate and it worked fine for me. If you can't get it to work, simply place your order and send me a tweet. I will refund the $5 to your card.

Sorry for the inconvenience,
Ilya

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Re: Twitter Promotion Code

Postby BrakTalk » Feb 8th, '11, 13:03

This is getting a little annoying. I was recently sent another certificate and received the exact same error condition.

http://screencast.com/t/flGrkDyOs

Let's review carefully the sequence of events here:

Part I

1) I followed instructions to follow Adagio on Twitter.
2) I successfully received a $5 promotion code
3) When I attempted to use this promotion, I received the error message
4) I then changed my Adagio account information to reflect the same email that my Twitter account is based on.
5) I then attempted again to checkout using the Twitter delivered promotional code and this failed to work
6) I post here to these forums and was told by "someone" that they ran through the checkout procedure with the code and it worked.
7) I tried again and it didn't work. Same error message about the email address (also take note that it is beyond 24 hours so that could possibly be why it no longer works even though the error message is incorrect at this point unless the promotion actually didn't expire despite the Twitter message saying it would.

Part II
8) I received an email indicating I had items in my cart but did not check out. I received a promotional code for $5 providing an incentive to complete the transaction.
9) I put two items in my cart, attempted to enter the promotional code but got the same error message regarding the email account.
10) I review the email again and it's addressed to the first email address I used when setting up my account, not the updated email address mentioned in step 4 above.

So here are my questions:
1) When the Twitter promotional code was sent, does anyone know which "email address" that code was tied to?
2) When generating a promotional code, how does the system know what my Twitter email address is?
3) After updating my email in my account profile, why am I still receiving email at the original address? This shouldn't be happening.
4) How can I get the discounts (2 @ $5 now) that were tendered to me?

I'm trying my best to be your customer but unfortunately, your system is not making it easy. I really wish someone would investigate the issue and get to the root cause as I should not have to follow up each order with a request in these forums to get a credit.

BrakTalk
Posts: 3
Joined: Feb 01, '11


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