SteepingTom wrote:tell me a better company to buy tea from online[/b]
SteepingTom wrote:OK soooo assuming Teavana is the devil where can I get decent tea...Its the only store near me but I get their Tea online bc they usually have free samples of stuff and if u spend at least 10bux u can use the code save20now which actually gives you free shipping lmao. So for $11 i got two 2oz teas and a free 1oz sample without even taking a drive.
Does anyone have suggestions as to other companies with good tea online? after reading your entire story I'm really disgusted with this company.
Two days ago, July 8, 2011 I was in the store located in the Houston Galleria Mall. As a preface to this, I would like to say I love tea. I really love tea. I have over 70 varieties of loose tea, many of which come from Teavana, some flavors of which have been discontinued, but that is beside the point.
The point is, while at the store, I was approached by one of the employees and asked if I would like any teas today. I mentioned that I had a large quantityof tea already, and I was there to look at storage tins and containers, as I found the ones I'd purchased from Teavana before to be of excellent quality for storing teas. I made my way over to the section of the store where the containers were kept, anddid not realize the employee had followed me. I was holding a box set of 4 containers, and turned it to check the price, when I realized she was standing so close to me that had I not jerked my arm, I would have hit her in the face with my elbow.
I did knock the containers down and apologized profusely for doing so, cleaning up after myself. I told her I was sorry, I didn't realize she had been that close, and I checked that the containers weren't damaged - as I would have purchased them if I had damaged them in any way. I joked that I didn't mean to drop them, and that I was clumsy. The employee looked right at me and responded with "Yes, that's why I followed you"
To say I was insulted would be an understatement. I understand that in a small shop, with many high priced items it is imperative to have a strong employee presence. However, to imply that employees have to follow a customer around so close as to risk bodily harm, and then to say right to their face they are following them to make sure they don't cause damage and to make sure someone pays if they do accidentally damage an item? I feel that to be condescending, overbearing and unprofessional.
I have long had issues in the past with Teavana store practices, especially at this one location. To begin with, when I ask for two ounces of a tea, I want two ounces. Not 2.8, not 3.1, and not 4. To overmeasure, than label as if I'd agreed to the excess is presumptive and sours the experience, not to mention I feel it an underhandedbusiness practice.
I realize this letter will most likely do no good, and change nothing as to how this store works. I know of several friends who have made similar complaints and yet each time I return to the store, hoping to see a change, nothing has been altered. I am airing my grievances, and explaining that this final act - this implication that customers cannot be trusted and are to be treated like supposed criminals - has finally soured me on Teavana. It is not in fact, a tea nirvana, it is instead a tea purgatory, and I will no longer purchase any products from this company, whether via store or website.
wonderlandless wrote:I am currently in training at Teavana and I have to say just sitting in training listening to the corporate trainer teach us how to tactfully harass a customer is making me extremely uncomfortable. Thank god I am just a barista and I don't have to deal with sales.
Makes me feel terrible for my coworkers, though... None of us feel comfortable harassing our poor future customers, so I think we will go through workers quickly.
scentdliquidsoap wrote:As far as quality goes, I know that Teavana has very high quality products. I know, because I use them and can testify for each and every one.
Celewen wrote:Yes, I'm another new member making this their first post on this forum. I am a former employee of Teavana and have to admit that what most of you are complaining about on here are precisely the reasons why I left the company. Teavana's sales practices are horrid. I knew I should have left after seeing the training manual (my other two co-workers who were hired the same time as me were smart and left after the first week). The only reason I stayed was to make a little extra money during the summer and I have to admit, I really did like my co-workers, so it made it a little hard to leave them. (Not to mention, there was also free tea all day.)
Where to begin...I don't really want to reiterate what everyone else has been saying, as it would be like beating a dead horse. However, to those of you who think Teavana is great, I ask you to think again. You're being sold average quality tea and merchandise at VERY high prices, which the sales people have to push or otherwise might get written up for not making their sales goals. Teavana went against my morals. I've long had it engraved into my brain to help people save money, not spend a ridiculous amount of money on things they don't need. Seriously, who really needs a cast iron teapot?
So lets just say my sales weren't the best they could be. I couldn't sell my soul to the devil to make a few sales and bring in more money to the "top" while I worked for a minimum wage. Its clear that Teavana doesn't care about their employees or customers. They make sure we, the employees, understand that we're replaceable and can lose our jobs at any time if we don't make enough sales. That's why sometimes customers who just happen to walk in feel so pressured by the sales persons. The pressure was to the point that I could tell that customers were uncomfortable, and quite possibly wouldn't come back again.
I was actually rather disappointed with Teavana's selection of tea. Everything tasted more like juice than tea and they didn't offer very much selection when it came to the, what I call "traditional teas." The ones they did sell were ridiculously overpriced (well, I guess everything at Teavana overpriced). For instance, Teavana sells 2.8 oz tins of matcha for $35. I found the same amount of matcha at the local Asian supermarket for only $10. Is Teavana's matcha a "higher grade/quality?" than the one at the supermarket? I highly doubt it.
To conclude my short rant here, I just want people to know what they are getting into when they shop at that store. I encourage people to look around at local tea shops or online now. Teavana might look enticing, the sales people might even be nice, but just realize that they are just reading off a script and really don't know anything about the tea/merchandise they are selling unless they actually did some more research other than what they learned in the training manual. Teavana doesn't care about you, they care about the money.