I'm really sorry you had such an experience.
I *just* got hired at Teavana, and haven't even gone to my first day of training. So I've been spending the past few days reviewing my massive training manual and researching Teavana on the internet, everything from its performance in the stock market to employee reviews to customer reviews. So far I notice a consistent love/hate attitude toward Teavana... people love their products, hate their ethics.
I will definitely take your experience into account as I venture into this new job. I am coming into this passionate about learning about tea, and the manager of the store I will work for seems to rock Teavana's rather misleading sales process in a very gentle and friendly manner. She was the first person who sold tea to me when I first experienced the store, and I saw *right* through her sales pitches, but I was pleasantly surprised how she handled my rejections.
What I've learned so far, before my first day of training, is that in order to be a high-performing employee you seem to have to regard the customers as being incapable of knowing what they want/need, and it is your duty to educate them and tell them what they want/need. I may have trouble with this way of thinking on a long-term basis.
Anyway, thank you for sharing your story. I really hope my story with Teavana doesn't turn out like yours, as I know there are employees that speak very highly of their jobs at Teavana. My hope is that I can follow their sales process but not adopt the "sneaky" feel that it tends to have.