My experience at Teavana.

For general/other topics related to tea.

Re: My experience at Teavana.

Postby DarkenedSun » Oct 20th, '11, 14:51

is this the kind of thing you are talking about? http://www.tenren.com/suixinteapot.html
or
http://www.mightyleaf.com/teaware_teapo ... ns-teapot/

I think they are similar. I could be completely off though. :lol:

User avatar DarkenedSun
Posts: 85
Joined: Sep 02, '11
Location: City by the Bay

Re: My experience at Teavana.

Postby nrstooge » Oct 20th, '11, 19:58

Also,, Adagio has a tea steeper that is very similar, similar in price, but much better customer service. I have one and love it. JMO

User avatar nrstooge
Posts: 118
Joined: Dec 01, '10
Location: West Des Moines, Iowa, USA
Contact nrstooge:

Re: My experience at Teavana.

Postby littlemouse » Oct 20th, '11, 23:32

I'm really sorry you had such an experience. :( I *just* got hired at Teavana, and haven't even gone to my first day of training. So I've been spending the past few days reviewing my massive training manual and researching Teavana on the internet, everything from its performance in the stock market to employee reviews to customer reviews. So far I notice a consistent love/hate attitude toward Teavana... people love their products, hate their ethics.

I will definitely take your experience into account as I venture into this new job. I am coming into this passionate about learning about tea, and the manager of the store I will work for seems to rock Teavana's rather misleading sales process in a very gentle and friendly manner. She was the first person who sold tea to me when I first experienced the store, and I saw *right* through her sales pitches, but I was pleasantly surprised how she handled my rejections.

What I've learned so far, before my first day of training, is that in order to be a high-performing employee you seem to have to regard the customers as being incapable of knowing what they want/need, and it is your duty to educate them and tell them what they want/need. I may have trouble with this way of thinking on a long-term basis.

Anyway, thank you for sharing your story. I really hope my story with Teavana doesn't turn out like yours, as I know there are employees that speak very highly of their jobs at Teavana. My hope is that I can follow their sales process but not adopt the "sneaky" feel that it tends to have.

littlemouse
Posts: 1
Joined: Oct 20, '11

Re: My experience at Teavana.

Postby SlientSipper » Oct 21st, '11, 20:14

littlemouse wrote:I'm really sorry you had such an experience. :( I *just* got hired at Teavana, and haven't even gone to my first day of training. So I've been spending the past few days reviewing my massive training manual and researching Teavana on the internet, everything from its performance in the stock market to employee reviews to customer reviews. So far I notice a consistent love/hate attitude toward Teavana... people love their products, hate their ethics.

I will definitely take your experience into account as I venture into this new job. I am coming into this passionate about learning about tea, and the manager of the store I will work for seems to rock Teavana's rather misleading sales process in a very gentle and friendly manner. She was the first person who sold tea to me when I first experienced the store, and I saw *right* through her sales pitches, but I was pleasantly surprised how she handled my rejections.

What I've learned so far, before my first day of training, is that in order to be a high-performing employee you seem to have to regard the customers as being incapable of knowing what they want/need, and it is your duty to educate them and tell them what they want/need. I may have trouble with this way of thinking on a long-term basis.

Anyway, thank you for sharing your story. I really hope my story with Teavana doesn't turn out like yours, as I know there are employees that speak very highly of their jobs at Teavana. My hope is that I can follow their sales process but not adopt the "sneaky" feel that it tends to have.


If you are no a sociopath then you won't last.
If you love lying and misleading oh boy have you found the career for that.

Its not the customers that give you stress or even the co-workers.
Its the management.

Last edited by SlientSipper on Oct 22nd, '11, 22:23, edited 1 time in total.
User avatar SlientSipper
Posts: 325
Joined: Nov 21, '10

Re: My experience at Teavana.

Postby Trekbmx » Oct 22nd, '11, 02:50

Thanks for the info and you time for typing all that. I bought some teas from there for the first time today. I was very pleased with the person who helped me and as a result I am going to send a corporate compliment. Your story does change my opinion about the company quite a bit. I am a noobie when It comes to tea but I do know being a good human to your employees is important. Thanks again!

Trekbmx
Posts: 2
Joined: Oct 22, '11

Re: My experience at Teavana.

Postby spot52 » Oct 27th, '11, 22:35

Trekbmx wrote:Thanks for the info and you time for typing all that. I bought some teas from there for the first time today. I was very pleased with the person who helped me and as a result I am going to send a corporate compliment. Your story does change my opinion about the company quite a bit. I am a noobie when It comes to tea but I do know being a good human to your employees is important. Thanks again!

Lol. You really showed him.

User avatar spot52
Posts: 258
Joined: Mar 17, '09

Re: My experience at Teavana.

Postby greentam » Oct 28th, '11, 00:44

I haven't posted here in forever! But we just got a Teavana by us and I have to say that they've calmed down so much since they first opened. I think the most critical thing someone needs to teach these people is that when I say I want 2 o.z. I mean that. No more, no less, just 2 oz.

greentam
Posts: 38
Joined: Feb 28, '11

Re: My experience at Teavana.

Postby Chip » Oct 28th, '11, 00:50

... what do you mean???

You can save 10% by the pound ... are you crazzzzzzzzy?

:lol:

User avatar Chip
Mod/Admin
Posts: 22818
Joined: Apr 22, '06
Scrolling: scrolling
Location: Back in the TeaCave atop Mt. Fuji

Re: My experience at Teavana.

Postby SlientSipper » Oct 29th, '11, 21:58

greentam wrote:I haven't posted here in forever! But we just got a Teavana by us and I have to say that they've calmed down so much since they first opened. I think the most critical thing someone needs to teach these people is that when I say I want 2 o.z. I mean that. No more, no less, just 2 oz.



Just wait until Nancy Baker returns to get her greedy claws on that place and then tell me they relaxed.

User avatar SlientSipper
Posts: 325
Joined: Nov 21, '10

Re: My experience at Teavana.

Postby Ostara » Oct 30th, '11, 00:45

Chip wrote:... what do you mean???

You can save 10% by the pound ... are you crazzzzzzzzy?

:lol:

LOL I actually some how saw a vid on youtube where someone was actually talked into thinking they only sell in bulk by the pound lol poor girl

Ostara
Posts: 32
Joined: Oct 04, '11

Re: My experience at Teavana.

Postby teaoflife » Oct 30th, '11, 10:50

greentam wrote:I haven't posted here in forever! But we just got a Teavana by us and I have to say that they've calmed down so much since they first opened. I think the most critical thing someone needs to teach these people is that when I say I want 2 o.z. I mean that. No more, no less, just 2 oz.


Maybe they have been reading this thread and realize their error in the art of selling. I've been buying my loose tea at other tea shops and supermarkets, I just haven't had the stomach to go back to teavana since earlier this summer, which was a few months after I quit. I do miss it. Maybe I'll stop by when it's really busy so that I can check it out without being disturbed by a salesperson. I won't buy anything, just see what's in stock. I can buy high quality, excellent tasting, healthy teas elsewhere at a fraction of the cost from Teavana.

teaoflife
Posts: 4
Joined: Jun 25, '11

Re: My experience at Teavana.

Postby TeaGuru2737 » Nov 2nd, '11, 14:03

.

Last edited by TeaGuru2737 on Jun 13th, '12, 21:07, edited 4 times in total.
TeaGuru2737
Posts: 5
Joined: Nov 02, '11

Re: My experience at Teavana.

Postby bryan_drinks_tea » Nov 2nd, '11, 14:28

wow, I didn't see that coming. There are a lot of us here, TeavanaGuru, who simply don't like the aggressive nature of the sales tactics going on. To many of us, the tea and other products sold as well as the sales techniques don't represent what tea is about. I think that many of us understand that as a business, Teavana is out to make money. That's perfectly okay, as the products sold at Teavana, to me, are made for a certain portion of the market, and not, for example, The guy or gal who has lived in China or Japan for a while and now understands a little what tea represents in those countries and their respective cultures.
With all due respect, I understand that you have a Job there, and as a manager, you have good intentions. However, until the products change as well as the way customers are treated, our opinions may not be easily swayed.

User avatar bryan_drinks_tea
Posts: 507
Joined: Oct 07, '09
Location: South Carolina
Contact bryan_drinks_tea:

Re: My experience at Teavana.

Postby Chip » Nov 2nd, '11, 14:36

TeavanaGuru wrote:Hey guys! First time poster, long time lurker.

I'm a general manager on the west coast who loves her tea! But it bums me out people are having such complaints. While I won't discuss any internal information I'd love to help chat and resolve any misconceptions for you :mrgreen:

Hello, welcome to TeaChat. I have sent you a private message. Please check it out. Thanks.

Considering this topic is a top non-teavana site hit on google searches of "Teavana," I am surprised how long it has taken for management to jump onto this topic. :mrgreen:

Misconceptions ... hmmm, how can so many posters have misconceptions. Perhaps an error in the ways of Teavana? Usually if there are "misconceptions" by a complainer, there are a bunch of posters who will jump on and post rebuttals. This is not the case here. There is an undeniable pattern revealed.

Teavana is the most discussed vendor on this forum, and 95% of the posts are negative. I would say Teavana should be studying this topic and use this as a resource on how to improve customer relations and service ... aka sales tactics. How to change for the better.

Also as a tutorial on all the wrong and misleading info passed on to customers by obviously misinformed and trained sales associates. It is like a tape playing over and over ... can we all be hearing ... incorrectly?

Misconceptions, I do not think so.

User avatar Chip
Mod/Admin
Posts: 22818
Joined: Apr 22, '06
Scrolling: scrolling
Location: Back in the TeaCave atop Mt. Fuji

Re: My experience at Teavana.

Postby Chip » Nov 2nd, '11, 16:48

TeavanaGuru is now TeaGuru2737 ... just an FYI.

User avatar Chip
Mod/Admin
Posts: 22818
Joined: Apr 22, '06
Scrolling: scrolling
Location: Back in the TeaCave atop Mt. Fuji


Today's Poll



Community

In total there are 0 users online :: 0 registered, 0 hidden and 0 guests