Hi, I am new to this site so nice to meet everyone.
Anyway, I actually found this site because of my love of tea and my dislike of my recent experiences at Teavana. I have been in two Teavanas in NJ and both have been an equally negative experience. The sales associates are completely overbearing, pushy and act like they are knowledgable but really are not because when asked questions that are apparently not in their "script", they cannot answer it and I feel will make up things. If it were not for my interest in starting to experiment with loose leaf teas with such ease, I would have even gone in there. It's interesting when I ask to see the selection of black teas, only the most expensive one ($18.50) gets pulled out. I ask to see the others and the sales guy is basically like, oh this is the best and the other is cheap. I actually did wind up buying the cheap one ($3.80 for the 2 oz) which was about $4 because they can't do it exactly (now I know what that's all about) and it tasted terrible. When I went back to ask why it tasted so terrible (I am used to drinking all brands of black tea in tea bags), he said again, "it's cheap." So now I am on to him and I ask, "well if that's the case, why is it that my Lipton tea bags are much cheaper and taste good?" He couldn't answer. Of course not! Another guy tried to sell me their $20 thermometer so again I am on to him with the sales stuff and I ask "how is this thermometer different than the $5 one in the kitchen store?" He seems stuck but then comes back with "This one is guaranteed to be accurate with the temperatures of the teas." So I say "And so is the $5 one, it's the same thing, what is the actual difference in how they are made?" He could not answer so I say "I will stick to the one I have." I also say "And, if it's one degree off, no one will notice!" I loved when I just asked a question about the tea, there is a quick response followed by "and how much will you be taking with you today?" And the tins, oh come on! The teas will only stay good in THEIR tins? Like the tea leaves are alive and can read the outside of the tin that says "Teavana"!! I have such a distrust for them that I am actually questioning two things:
1. The cheap black tea, did they put something non-toxic in there to make it taste bad so I would come back and say "you are right, give me the expensive one!" (Which I admit I did and am happy with the expensive one unfortunately)
2. The samples of the youthberry/orange blossom by the door, is there something addictive added in there to make customers want to buy it? (I actually tried the samples a few times and kept feeling drawn to come back)
I say these examples half kidding but there is a small part of me that is not. When a number of sales people are like this, it really makes you distrust. Years ago, I remember Home Depot used to say their whole company was based on selling the person only what they need, the smallest amount possible. Why? Because he/she would keep coming back. If you go for the big sale, you will lose them. I see truth to this.
Thanks for letting me vent. I look forward to being on this board.