Let me first preface their by saying that, although I am a newbie here, I spend all last nigh / this morning reading all 37 pages of this thread. Also, please forgive any spelling mistakes or strange substitutions - I'm on my tablet, as I am currently computer-less.
This is my experience with Teavana.
The first time I went in was last summer before heading off to college - I wanted to try some loose leaf tea. I'd been in the store a few times before, but never bought anything and had never been subjected to the sales pitch. I go in, tell the guy I want to buy some tea. He tells me that 4oz us the smallest amount of tea I can get, and I have to buy the tin as well. He shows me a few different kinds. He almost convinces me to buy a half pound of the genmaicha, until I see the price ring up on the register. I told him I couldn't afford it, and he took it off. I ended up walking ut of there with 4oz of Blackberry Mojito and a tin (about $20. I think).
Wll, a few months pass and I come home over winter break. I don't know of any other tea stores in the area, so I go into Teavana again. This te, I've read a lot about tea and I am not subjected to the pitch. I walk out of there about $100 later, but with 2oz of lots of different teas as well as som elf the was paper tins they had on sale.
Since then I've gone into Teavana and ordered from them several times without complaint. Sure, they're pushy, but they're told to be - and you KNOW they're told to be, so just ignore it. This past time I went in, I said I wanted 2pz of the dragon well and that was all, thanks, and she pours out 2.1 oz, which is fine, since it's my favorite tea, and asks if it's okay.
That was the store in The Natick Mall in MA.
Another time, when I was in th Burlington Mall, also in MA, I wanted to buy some teacups for care packages I was sending to friends. I would have been happy just to browse, but I understand how the salespeople are taught to hound customers, so I didn't mind so much when the girl followed me and showed me what they had. I ordered a cup of tea to drink as I shopped, and the woman standing at the counter rang it up for me. I was less impressed when, after I had made my selections, I go up to the register and the woman who had been standing there, training a new associate, says "I've got this" rather nastily to the girl who had been very helpful to me. I said to her, "Excuse me, but I'd rather be rung up by the associate who helped me," since she'd followed company procedure and I know about tickets and all that, and my total purchase was a out $50 ($20 for cups, $30 for teas I had planned to buy - I always have a list). The woman at the counter (she looked like a manager) just gave me a dirty look and called the other girl over.
I think in the future I'll stay away from Burlington unless I have a reason to go there, and just go to Natick Teavana instead.