Came across this in a recent post from a customer service guru:
"And it points to the one, glaring, overriding reason that customer service continues to be outside of the reach of most companies and individuals. We have become so narcissistic – so focused on our own needs, so demanding of our own entitlements, so…oblivious… to the needs of the people around us, that the whole concept of customer service no longer comes naturally."
What experiences have people had with customer service at online tea companies?
Any companies that stand out for great service? Any that stand out for lousy service?