Suzanne wrote:The reviews read put Adagio teas at about 1/3 good, 1/3 average and 1/3 poor. So that puts at least 2/3 of Adagio teas at less than excellent.
Are you talking about the ratings here? If so, I think you've grossly underestimated the quality of the teas according to customers' reviews. On a scale of 1-5, without 0 being allowed, you have a range of 4 meaning thirds are 1.333333... so 1.00-2.33 = bottom third (poor), 2.33-3.67 = middle third (average), 3.67-5.00 = top third (good). Counting up the number of teas with ratings of 3.6 or lower, I find 5 (banana, green mudan, rooibos jasmine, decaf tropics, decaf blueberry). I counted something like 143 teas in the tea list, sampler sets left out. Therefore, by my count, I get the following distribution:
96.5% good (138/143 in the top third, 3.67-5.00)
3.5% average (5/143 in the middle third, 2.33-3.67)
0.0% poor (0/143 in the bottom third, 1.00-2.33)
So to quote Lana Y, "I don't know where you are getting the 2/3 questionable rating."
As for customer service and such, I've had no problems with Adagio. Keep in mind that you can never satisfy all of the people all of the time, no company (or person) is perfect, and some customers are unreasonable. Many of the complaints I've seen on the web board were replied to by Adagio representatives and indicated an unwillingness of the consumer to work with Adagio, who was willing to make some compromise to satisfy the customer, even if he/she didn't really deserve it. Also remember that unsatisfied customers tend to be more vocal/outspoken than the satisfied ones -- complaints tend to outnumber praises. I dare say the number of satisfied customers, perfect orders, and such (e.g., Adagio giving returning customers free tea just because) far outweighs the number of unsatisfied customers. After all, a business can't prosper if the vast majority of its customers are unhappy with them and take their business elsewhere.