Chip wrote: I can only speak about their sencha, never had their Gyokuro.
I'm just the opposite, I have tried their gyo and matchas but never their senchas. I will get around it some time soon. My chado sensei was just saying she feels they are more famous in name than quality and she listed off a few other shops she finds to be superior, of course I didn't write them down and forget what they were called (she mentioned that none of them had websites so I am not sure you can actually order from them in the states). I will write some down next week.