sherubtse wrote:Thank you for taking the time to reply to our concerns, Skyla. I am glad that you care enough about your company and its perception in the tea community to offer an explanation from your side.
I will say that I find the tone of your reply to be somewhat pretentious and patrionising. If some people have concerns with your company, it is best to respond to them as individuals and not as if you are writing a press release for the general public. Also, offer to make things right -- go above and beyond what is expected. (An apology for the confusion re the Jungpana is the least you should have done, in my opinion.) Companies that put excellent customer service first are the ones that get my business.
Re the Jungpana confusion, I would suggest that you instruct your sales associates to be more specific with their explanation to customers of the source and origin of your teas. That may well prevent any further confusion.
As to the price of your teas, that is a matter of opinion, really.
Since no one from Sloane Tea responded to my post of March 5, I will take the liberty of providing a link which provides background on the company and founder:http://www.theglobeandmail.com/life/the ... e11509392/