DragonSong wrote:Actually, surprisingly, I don't think my managers are that bad... but they're desperate. The one who yelled at me? Since she became management she had to deal with being the youngest manager and trying to manage all of her friends. Her and I were at least friendly before she became a manager but after she did I think she felt threatened and disrespected. She wanted to do a good job and had no experience so she went too far. A lot of her decisions seem to be based off of this need to do things right so the GM doesn't yell at her, which he does often.
The manager that stole my sale is very competitive; he's consistently one of the top sellers and even he's had a rough couple months with sales.
Even our GM is a nice guy outside of work but he was young when he was thrown into the position. He's driven and wants to move up but he knows that the only way to do that is to have the best team and he's seen our sales drop so he's doing the only thing he can think of to motivate us; tell us to lie.
I think Teavana is very good at cultivating the kind of people it thinks will be the best sellers and weeding out the less likely. I've known for a long time that this was a bad place for me to be but it's hard to get a job. I'm lucky I have parents that support me but most of the kids that work with me (None of us are over 28) aren't so fortunate. They're desperate but not bad people. The company however... I think they're poison to their workers.
amaranto wrote:They still owe me around $200 for an order I placed a while back. I thought I had finally gotten it back, but no. Very bad customer service. Crappy tea, too, IMHO.
Geekgirl wrote:Perhaps in your next communication you should tell them they have 5 business days to resolve the matter or you are opening a dispute with your credit card company.