I actually had a pretty good first experience at Teavana. The first time I went there, I had never tried loose tea before. The people were nice and didn’t stalk me around the store trying to make me buy things. I told the person at the counter that I hadn’t tried loose tea before, and she was content to let me buy 2 oz. of one of the cheaper teas they sold (I think it was Moroccan Mint) and a little box of their tea filters, since I didn’t want to buy a proper strainer until I knew whether I liked their tea or not. I spent somewhere between ten and fifteen dollars, walked out totally satisfied, and wound up coming back for the next several years. The employees at this particular Teavana were always nice and generally weren’t overly pushy (except for this one annoying guy who wouldn’t take “I already have a cast iron teapot” for an answer, because the fact that my teapot didn’t come from Teavana apparently means it isn’t as high quality). They sometimes measured .2 or .3 oz more than I asked for, but I was always okay with that because I knew I’d drink the tea anyway.
Then I came into Teavana one day planning to buy 2 oz. each of several teas, because I would be going off to college soon and there isn’t a tea store anywhere near my college. I told the guy at the counter exactly how much money I had to spend. He seemed nice at the time, but it turned out that he measured more than I asked for, then quickly picked the bag up off the counter and showed me tea in it and asked if that was okay. He over-measured all the teas, but the standout was the one where he measured a full 1.5 oz. more than I’d asked for. He told me that if I bought a full pound of tea, I’d get a discount, and since I figured I’d wind up drinking that much tea sooner or later anyway, I bought a little more tea. I was pretty ticked off when I looked at the receipt later and found out that with the way he measured, I’d already had a full pound of tea before buying that last bit. I noticed at the register that I was paying more than I’d planned to, but he said that it was really hard to measure exactly, and that the total was still pretty close to what I’d have paid if it had been exact. I wound up using some of my clothes budget to pay for the rest of the tea, since I figured that once he’d rang up the tea, it would be really inconvenient for him to have to go back and change things around, plus my parents were saying it was almost time to leave anyway, so I was in a hurry. Besides, it wasn’t like the extra tea would go to waste.
I probably should have stopped going to Teavana after that, but I assumed that it was just that one guy, so I avoided him the next few times I went in. The last straw was a year later, when I mentioned to one of the employees that I really wished I could have an electric tea kettle in my dorm room, but the rules specifically prohibit it. She asked what school I went to, and said that they had actually just checked with the school, and the school had recently agreed to allow any water heating device that didn’t have a hot plate, which included one of the devices Teavana sold. My mom was suspicious and wanted to check with the school first, and she talked me out of buying it until after we’d done so. Good thing my mom was there, because it turned out that the school still did not allow any sort of water heating device in the dorms, which the employee would have known if she’d actually checked. Now I’ve officially sworn off Teavana. I'm not shopping anywhere where the employees outright lie to me to make me buy their products.