Chip wrote:It is much like when I am walking down a mall, I simply refuse to make eye contact with the kiosk hucksters ...
Yes, I could allow eye contact and then go through the whole routine of explaining repeatedly that I am not interested in anything they have to say or sell. Makes me ... sad to be this way.
I don't have interest in buying from Teavana either, just morbid curiosity, I guess.
I wear headphones. Sadly, this doesn't often work.
Eventually I hope to be able to share my thoughts here. I currently work for Teavana, so I'm not going to say anything. There's a lot I want
to say, but will save that for when I've moved on...
ETA: I will say this, however, in terms of sales. I work at a mall location, not a tea bar. Also, I'm stock and the weekend barrista. But I do watch the sales people I work with, and they don't make it a habit of being overly pushy. They do the usual "do you need some help?", but if a customer says "no" or "just looking" or any of those variations, the sales rep will drop their name and move on.
Now, I think this is actually getting our store into some trouble, but on the other hand, it does make for a slightly more pleasant experience for customers (I imagine). But we're all also very much aware of the fact that we work in an area with old money, which means the people here are wealthy precisely because they don't
spend their money. I've watched people pushed into spending money they didn't want to spend only to return the stuff the very next day, sometimes to the person who sold it to them in the first place. Most don't spend a dollar more than they planned to. If we get a big sale, the vast majority of the time it's because the customer fully planned and budgeted for it.
So the hustle is rather pointless at our store, and we largely know that... even if our corporate overlords don't...