I ordered 3 bags of tea from Yuuki Cha which has never been delivered and apparently is lost. I used the less expensive airmail alternative rather than EMS. Will the vendor typically re-ship or provide a refund in such circumstances ? Thanks
Are you certain it's lost? I've found recently that mail delivery doesn't seem to be as good as it used to be, and the bad weather in parts of the country hasn't helped. A recent order from TeaSpring (love their cheap flat rate), which had tracking but no insurance, took longer than usual to arrive and the USPS online tracking information was so convoluted as to be essentially useless. It eventually arrived, though, so maybe your order isn't necessarily a casualty?