We would love to get some honest opinions!!!


Learn about tea-related establishments open across the world.

Postby Pentox » Apr 17th, '08, 20:00

Hi and welcome to the board.

Just as a quick glance at your website, here are a few suggestions.

Post an image of each of the actual teas, while the themed images are nice and go along with the naming of your tea, it's good to see what the actual tea looks like.

Post harvest information about the tea, what year it's from, what flush, source country/region, etc.

Samples are also another good idea, very few times does anyone want to commit to 4oz of a tea having not tried it before. Sample packs are also good.
User avatar
Pentox
 
Posts: 2034
Joined: Jan 14th, '
Location: CA

Postby ThinkingOutLoud » Apr 17th, '08, 20:15

Hey there! I love the idea of your website. Your premise is fun, as are your images and the names of your teas. I agree that samples are key. I would be hesitant to order 4 oz of a tea I might not like. With the names of your teas, you could have a lot of fun with sample packs!

Good luck and keep us posted!
User avatar
ThinkingOutLoud
 
Posts: 160
Joined: Apr 8th, '0
Location: Maryland

Postby Wesli » Apr 17th, '08, 20:36

I'll pre-order "Shaved-Bush."
User avatar
Wesli
 
Posts: 1611
Joined: Jun 8th, '0
Location: 3161 A.D.

Postby Cinnamon Kitty » Apr 17th, '08, 21:18

First off, I like the idea of your site. It is very cute. There are definitely something to make it better though.

1) I agree with everyone else who said samples. With all the interesting blends that you have, sample sized tins or bags would be worth it. 4oz is a lot of tea to buy when you have never tried it before. You could sell the samples individually or in sets.

2) I also agree with the idea of taking pictures of the tea leaves to post with the teas. Your themed pictures are nice so keep those, but at least on the individual tea pages show what the leaves look like. This will provide a possible buyer a quick way to see what type of tea it is and what other things are blended with it.

3) You may want to add basic brewing instructions of each tea on their pages so people have a basic idea of how to steep them.

4) Consider sorting your teas by green and black. I didn't catch any blends that were not based on either a black tea or a green tea, so sorting them simply into two sections may help to point people towards a tea that they would enjoy without going through the entire list.

5) Since you do call the teas organic, a location for at least the black teas and green teas that you use as bases for the blends would be good to know. Even something as simple as "India," "China," or "Japan" would be nice to see.

6) Capital Hill-ary and Yellow Dog Democrat do not allow clicking the picture under "Our Teas" to be able to see more details on the teas.

That is all for now that I could think of. Good luck!
User avatar
Cinnamon Kitty
 
Posts: 1058
Joined: Jan 15th, '
Location: Syracuse, NY

Postby henley » Apr 17th, '08, 21:58

I see your product as more of a novelty item rather than your company being an actual tea vendor such as Adagio, Harney & etc. There's a lot of hard core tea fanatics out there so IMO your product would be a hard sell at your price & size container. I think the sample sizes & lower price point are a better approach.

The concept is cute but I'm here in GA, too. Did you forget we are a predominantly red state? What about including both parties? Still keep your name but offer both choices to reach ultimate customer potential.

Good luck! I know from experience what it takes to get a new business off the ground. Though I may not agree w/your political views, I wish you success.
User avatar
henley
 
Posts: 674
Joined: Aug 28th, '
Location: Northeast Georgia

Postby chamekke » Apr 18th, '08, 01:07

Good comments from the previous posters.

Here are a couple more:

1 - Please optimize your images! Most of the images on your homepage (and virtually all your subsidiary pages) are much larger than they need to be, both in dots-per-inch and in file size. This may not be apparent at first, because they appear to be resizing (don't ask me how) so that their dimensions on the webpages are smaller. All the same, they still take plenty of bandwidth to download. For example - the one on your homepage of a green Planet Earth with a small green car on top (image454.jpg)? It's a full half-megabyte in size, and when downloaded and viewed outside your homepage, it takes up my entire screen.

I don't have a super-fast internet connection, so I really noticed the delay in downloading your images. At first I thought that the links to your images weren't working or that the images were missing altogether! Some users with slower connections may browse away from your homepage altogether due to this.

2 - This is an arguably picayune point, but the eccentric capitalizing (So Loosen up with a Cup of one of our unique blends of Specialty Loose Tea) may distract some users more than it will charm them. I'm a business writer, so for me, something like that suggests lack of professionalism or at least a failure to proofread. In reality, of course, it's probably an attempt to be lighthearted. This quirk wouldn't stop me from buying from you; but it does suggest something about the company, and the image you're trying to project.

3 - On your main "Contact Us" page, I would expect to see a snail-mail address and a phone number as well as the e-mail address. When I do business via internet, I want to know that the vendor is willing to share their physical location and other contact details, i.e. that they are trustworthy and can be reached in the event of a problem. After all, the vendor wants me to share all my details - and to send money as well! When someone provides nothing more than a website and an e-mail, I find it hard to have full confidence in them.

This isn't uncommon, by the way. Adagio doesn't provide this information - or at least, although it has some wholesaler information on their website (under FAQ > Other Questions > Do you wholesale to businesses?), the quickest way to get their corporate-headquarters information is to Google for it :wink: All the same, for smaller vendors who are striving to create a good reputation, I think it's important to be up front with this.

4 - When I got to one of your tea "detail pages" and click Buy Now, I thought this would add the tea to a shopping cart. Instead, it takes me to a new page (apparently on a second, ecommerce site) that lists the available teas all over again! I then have to hunt for the tea I want. Note that the order of these teas on the teas page of your ecommerce page (http://shop.lefteas.com/main.sc) is different from the order in which they appear on the teas page of your non-ecommerce page (http://www.lefteas.com/index_files/Page427.htm). It might be a better idea to have them organized the same way on both pages. At any rate, once found, I can then add the tea to a shopping cart.

I wonder whether you can't consolidate the information on the non-shopping cart pages so that the shopper doesn't have to go through this extra step?

5 - In any event, when I return to one of your non-ecommerce tea pages, the only way I can get back to the shopping cart is to click one of those Buy Now! buttons. I'd recommend a link in the left navigation pane to "Your Shopping Cart" so that these extra steps aren't necessary. (The top navbar in your ecommerce website says both SHOPPING CART HOME and SHOPPING CART. This is confusing, and not quite right either. The first, "SHOPPING CART HOME", is actually the teas homepage on the ecommerce site - the second is the "true" shopping cart page.)

6 - You may want to state somewhere - ideally on a link from your non-ecommerce homepage - whether you accept orders from outside the continental USA. Probably you aren't expecting many such orders, but for those of us who live further afield, it would be a courtesy to provide this information up front (along with more general shipping-and-returns information). I once spent 10 minutes happily putting items into a U.S. vendor's shopping cart, only to learn at the end of the checkout process that the vendor didn't ship outside the continental US. I had just wasted half an hour shopping on their site; and there was no word elsewhere on their site that they had posted their shipping restrictions.

In your case, although the Billing Information form includes a State/Prov field and a Postal Code field (not Zip/Postal Code!), when I tried creating a dummy order and then going to the next page, all the available shipping options were greyed out. So I'm guessing you don't ship to Canada, despite the fact that we really do have provinces and postal codes :) In which case, if you have the ability, it would be a good idea to change those fields to read State and Zip Code instead.

So I think that as far as the ecommerce side of your site is concerned, it would probably be a good idea to test it out a bit.

Hope you don't mind my pointing these things out. I admire your determination and energy, and I really hope you make a go of it!
User avatar
chamekke
 
Posts: 1970
Joined: Apr 6th, '0
Location: British Columbia, Canada

Postby tenuki » Apr 18th, '08, 03:31

chamekke wrote:Good comments from the previous posters.

Here are a couple more:

<snip>

Hope you don't mind my pointing these things out. I admire your determination and energy, and I really hope you make a go of it!


Do you offer this service professionally?!? daymn, you and Cinnamon Kitty need to set up shop... :)
User avatar
tenuki
 
Posts: 2339
Joined: Oct 23rd, '
Location: Seattle Area

Postby Mary R » Apr 18th, '08, 08:23

tenuki wrote:daymn, you and Cinnamon Kitty need to set up shop... :)


Seriously. That is some high-quality feedback.
User avatar
Mary R
 
Posts: 1644
Joined: Dec 20th, '

Postby tenuki » Apr 18th, '08, 11:59

LefTeas wrote:And since Georgia is a red state we aren't expecting to see a lot of GA listings in our orders, lol.


I know politics is kinda not a good topic to discuss on the internet, but I guess Tea has a long history of being a point of political activism in the US. :)

Over 30% of your state is reliably democratic in national elections, the fact that they are ignored in our hokey national presidential election results every election may make them _see red_, but the whole state isn't red. You have an almost even split of US Representatives, a dem for Attorney General and your legislative branch show a pretty good showing too.

Don't believe the Red/Blue hype, it's constructed by morons for morons. This whole country is pretty evenly distributed between the parties, it's relatively minor differences gerrymandered, then applied to a winner takes all system that makes it appear otherwise.

( You even have a green party presence, which would be a _true_ liberal party... ;) )
User avatar
tenuki
 
Posts: 2339
Joined: Oct 23rd, '
Location: Seattle Area

Postby Pentox » Apr 18th, '08, 15:03

Another idea might be a tea of the month club. Since your teas seem to be rather themed it wouldn't be that bad of a notion, something pertaining to the goings on for the month.
User avatar
Pentox
 
Posts: 2034
Joined: Jan 14th, '
Location: CA


Instant Messenger

Permissions
You cannot post new topics
You cannot reply to topics
You cannot edit your posts
You cannot delete your posts
You cannot post attachments
Navigation