Hello all Im new here, Mrs.Rudegirl nice to meet you all
I work at a Teavana in Tx and Im quiting my job soon!
Teavana is all about doing whatever it takes to sale!!!!!!!
And thata fine what business doesnt want to make lots of money?!
But the way Teavana wants there sales people to do it is wrong.
and to make their staff feel such presure to sale big and to do whatever it take to sell.
The big Teavana in Tx has such a bad rep, we get lots of customers say that thet will never go to that Teavana again they are way to pushy, thay dont listen to what the customer wants and they dont sell cups of tea!
Our store is always being compared to that store!
We have a different type of customer then we do.
They are a higher income area, lots of tourist and its a huge high price mall with high end stores.
But their store is shady with there sales.
We think they do alot of tricks with the weight of the tea and not "tare" ing the tins.
Anyway I dont like being judged on how well I work but my sales!
I know that is a big thing, how much we can sale but what about customer service!
Knowing my product!
Being on time!
How well you work with others!
What bout stuff like that!?
If your sales are not $65 or more an hr your worth sh*t!
It is sooooooo hard to maintane a $65 avg in my store!
We can sample till we die we may get a few cups of tea out of it.
Very rarely does samlping get a HUGE sale!
My mgr got fired because of sales and after that 1 other staff got fired and 3 other quit including the asst mgr.
So myself and another keyholder pretty much ran the store for almost 3 months did we get a thanks, NO we got written up for not maintaning a $65 avg!
I was at $59 avg when I got my write up!
So my GM was in and out of my store and she would but in my sales, try and sale MY customer all the others tuff they didnt want.
She said they has to say NO 5 time before we let it go.
Thats not selling that harrassment!!!!!!
I told her I guess this is not the job foe me, I treat my customers the way I would want to be treated when I go shopping.
Anyway I love the tea at Teavana!
I love my coworkers!
Its so cool that we can drink all the tea we want!
But thats not enough!
I have been there for going on a yr and I plan to quit VERY soon!
I work for fun, I really dont need in extra income yeah it does help sometimes but work for me is mainly to get out of my house a few days a wk.
But when i start "taking my work home with me" is when I have to say bye!
Teavana wants to be such a zen like peaceful relaxing place but that sooooo not what it is.
And its all thanks to corporate they train their staff to be this way.
So when to go to Teavana dot let them talk you in to something you dont want.
Some things are worth it but you dont have to fill your canister if you dont want.
Anyway I just was happy that I could say how I felt in a place that others would understand, Thanks