Ok. I have been working at Teavana since July. Before this job, I never had any experience in this type of high-end sales. I've actually never been in a sales environment like this before in my life. I quickly learned the ropes of the job and realized I was good at selling.
I've been reading many of the comments on this forum and realized it was time for me to clear some things up. I love Teavana and have been a costumer from even before I started working there.
Teavana is a sales environment. If you are going to hone in on this business and tear it to shreds, you might as well do it for all other sales-based companies.
I have heard numerous comments about how Starbucks is at least friendlier then Teavana employees and they have a better environment overall. I have to admit I laughed at this. Starbucks is not a sales environment. Starbucks isn't the same kind of store as Teavana. At Teavana, we sell different ways to make tea, different things to add to tea collections, the tea and tea add-ons. Starbucks focuses mainly on drinks.
Starbucks is also more well known. Many people haven't even heard of Teavana, which is why we sample our teas and stand outside of the store. It's to get people to come and try something new. I always ask customers if it's their first time to Teavana. For the most part, it is!
Now, let me talk about the "sales process". We base how we interact with the costumer based on what they want. If it's their first time at Teavana, we'll show them around so they get a better idea of what Teavana is and what we sell. If the costumer is looking for a gift, we show the best items for gifts and so on. We are being informative.
Buying the teas. Let me put this out there first. We do not threaten or hold guns to costumers heads and demand you buy our products. I think it's ridiculous how angry and defensive people are getting at how much THEY spend. First off, I ALWAYS inform my costumers that the prices on the front of the tins are for 2 oz. I also add that there is an ADDITIONAL price for the tins. Maybe you just had a bad experience at one store or there were some other factors affecting your trip to Teavana but I have been to several and every time, (before I was employed and was just a regular costumer), I was informed of what I would be spending.
Just like in any other sales environment, Teavana is a hard-sale based company. The cast-irons may be expensive but they work. I've dropped mine several times. Once even down a flight of stairs while trying to balance a bunch of things *stupidly* and it looks like it's in brand new condition. And I bought my entire cast iron sale full price, before I got my job.
Now, I understand that the first few trips to Teavana can feel intimidating and you may believe the claims are skeptical but they aren't. And whether or not you want to say that's my opinion is fine with me. I drink the matcha tea with a mate and a black tea every single morning. Let me list just some of the benefits for you.
-Lowers cholesterol levels.
-Amazing for the heart.
-Regulates blood sugar levels.
-Beneficial in weight loss.
-Helps curb appetite.
I have been drinking this blend for about 2 and a half months now and even I am amazed at the results. I eat less now and I don't exercise and I haven't changed my diet at all. In my family it is hereditary to have high cholesterol and blood pressure levels, but since getting in the habit of drinking this tea, they haven't been high at all.
Now, I understand this is just the results I have experienced but I keep in touch with many of my costumers and my friends as well and all have noticed a difference, drinking the different teas. Of course, I'm not implying that everyone will see differences. Everyone is different and some teas may not be that helpful, but for the many, many costumers that i keep in touch with, it has helped them significantly.
The thing that upsets me the most is how much bashing Teavana is encountering. I am completely in love with my job. My costumers always ask me if I work on commission, (which by the way, we don't), because I am so eager to sell but I always tell them it's because I have such a passion for the tea. If I didn't see the results for myself and if I didn't actually think the teas and the products were good, I first of all wouldn't be sitting here writing a whole post about Teavana, and I also wouldn't care so much about my job. The passion I have for the job is what keeps me wanting to work more.
I have so much more to add, but I'll keep it at this for now. I really hope that you'll reconsider and try going to Teavana once more. Maybe a different location if you had a bad experience at the first one you went too. I'm so passionate about Teavana and I work with my costumers anyway I can. Sales is a difficult environment to work in and you need to realize that Teavana is here to help you.
Try going into Teavana again. Realize that while we may have to go through our sales pitch and what not, we are here to help you. If you tell us what you want, be it to not spend $25 on tea, or to find a tea that has a certain health benefit, we will do our best to help you find what you are looking for.