New TriniTea question:

Discussion on virtually any teaware related item.


User avatar
Mar 27th, '07, 16:53
Posts: 9
Joined: Mar 27th, '07
Location: Bloomfield, NJ

New TriniTea question:

by F7 » Mar 27th, '07, 16:53

After about a year of trying to get my hands on one, it finally arrived. :)

Anxiously, I unpackaged the triniTea and got set to make my first test batch.

Everything worked wonderfully up until the tea was steeped for 5 minutes. The tea never made it down to the carafe!

Has anyone else experienced this and if so, what's the solution to getting that sweet sweet nectar down into the carafe?

Thanks!

F 'trinitea-challenged' 7

User avatar
Mar 27th, '07, 18:09
Posts: 9
Joined: Mar 27th, '07
Location: Bloomfield, NJ

by F7 » Mar 27th, '07, 18:09

Hmmm. Just tried running 3 batches of plain water through it and it worked fine.

Guess I'll try again with leaf for our routine night cup. :)

Mar 28th, '07, 00:46
Posts: 83
Joined: Nov 8th, '05

by karia » Mar 28th, '07, 00:46

F7 wrote:Hmmm. Just tried running 3 batches of plain water through it and it worked fine.

Guess I'll try again with leaf for our routine night cup. :)


did you get it to work? i bought a trinitea, came in the mail today for use at the office at work.

User avatar
Mar 28th, '07, 07:04
Posts: 9
Joined: Mar 27th, '07
Location: Bloomfield, NJ

by F7 » Mar 28th, '07, 07:04

I managed to make a pot of Song Yang last night that my wife and I enjoyed however it was very weak.

I also tried making a pot of Plum this morning but again the tea wouldn't drop down into the carafe. :cry:

It seems to work randomly at this point. I'll just have to keep playing with it to see if I can get it working consistently.

Mar 29th, '07, 01:41
Posts: 83
Joined: Nov 8th, '05

by karia » Mar 29th, '07, 01:41

wow thats really weird.

i have playyed with mine yet. i want to get a second one for the bedroom, and use this one in the office.

Mar 29th, '07, 21:34
Posts: 1
Joined: Mar 29th, '07

by bz » Mar 29th, '07, 21:34

watch return date - this company not good on returns

Mar 30th, '07, 02:00
Posts: 83
Joined: Nov 8th, '05

by karia » Mar 30th, '07, 02:00

bz wrote:watch return date - this company not good on returns
wow this is the most unhelpful post ever

User avatar
Mar 30th, '07, 07:39
Posts: 9
Joined: Mar 27th, '07
Location: Bloomfield, NJ

by F7 » Mar 30th, '07, 07:39

Unfortunately I may just have to return it. For whatever reason my tea is not making it down into the carafe. :(

Any help? Suggestions?

Adagio? Help?

User avatar
Mar 30th, '07, 08:50
Posts: 382
Joined: Aug 17th, '05

by LavenderPekoe » Mar 30th, '07, 08:50

Try emailing support directly or going to the home page and chatting with a tea expert. Most of the time they are too busy to read the forum, especially with a new person starting in the CSR spot.

User avatar
May 28th, '07, 22:47
Posts: 8
Joined: May 19th, '07
Location: North Wales, PA

by Desire With An A » May 28th, '07, 22:47

Make sure the carafe is fully in place, all the way in with the handle sticking out to the right. There is a little security lever that gets pressed down when the carafe is properly in place. If it isn't in the right spot, it keeps the tea from dropping down to avoid spills.

User avatar
May 28th, '07, 23:12
Posts: 1634
Joined: Jan 28th, '07
Location: Fort Worth, TX

by Space Samurai » May 28th, '07, 23:12

I can't seem to stop watching Jack punch himself.

User avatar
May 29th, '07, 00:11
Posts: 158
Joined: Nov 3rd, '05
Contact: rhpot1991

by rhpot1991 » May 29th, '07, 00:11

bz wrote:watch return date - this company not good on returns


I have to ask how many items you have returned? As I have always had good experiences when dealing with Adagio's customer service and have done so quite a few times.

As far as the problem goes, make sure everything is inserted into place properly (and all the way), the system tries to be smart and not empty a full pot onto the hotplate when all the parts are not in place.

+ Post Reply