Moderator Edit: "Finddream2020" contacted me via PM and asked permission in advance to post under TeawareArtisans regarding issues brought up on the forum. Permission was granted.
I am writing this post in order to clarify any misunderstandings, questions or misconceptions.
My name is Chen Cheng.
I am the only daughter of my father Jianming Cheng. If there is a doubt to who I am, perhaps a member from Teachat who is from Singapore, (who came by to my home this spring,), could clarify as to who I am. Also, I will post some pictures during his stay in Yi Xing since I get his permission to post these photos.
I apologize for not visiting Teachat for quite awhile. I was recently told by a friend that there was a posted complaint about the teapots made by my family. After briefly going over the post I believe that some of the complaints are out of line. I am hoping that my post will shed some light on the matter.
I did receive a PM from Chip but was unable to reply or look at the.post at the time
When I mentioned to Maxwell about an exchange or refund, I informed him that the pot must be packed very well, or he will afford the loss. But he refused to exchange or receive a refund. In the end, I gave him one or two cups, maybe some tea and $10 or $ 15.
But I thought later that the matter had been resolved through the last few emails. I still have all the emails that have been sent between us. I will check to make sure I did not leave anything out about the whole situation. I am sorry that Maxwell didn't like the teapots. It is true that we need improvement both in the area of making teapots and customer service.
However I would like to make clear that all the teapots are made by my family. My Father, Mother and myself. Also a few teapots were also made by my Aunt at the beginning. My father has students but never assistants. All our teapots are made by the one whose stamp is on the bottom of the teapots. My father's stamp is on the bottom of every teapot that he makes himself.
It was a friend who found teachat. It was her picture that was used on the avatar. For some reason people have found it odd. It is no more odd than having ones own picture, an object or pet as an avatar.
She did have access to the teachat account for only a few days. I stopped her as soon as I read the complaint.
The site http://www.cjmzs.cn
is not made by us, it was made by a company. So we don't have the authority of its forum. In fact, we even cannot read some of the comments.
Currently I am expanding my knowledge on designing and making different teapots. Due to my current studies I do not have very much time to be on Teachat. I will try to make some more time to visit the forum. I will post some pictures of making handmade and semi-handmade teapots in the future. I do not know if it is allowed to post my teapots here.
Thank you very much for your time and understanding.
All the best,