O-cha didn't send my Gyokuro :(

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Sep 8th, '08, 06:24
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O-cha didn't send my Gyokuro :(

by Jack_teachat » Sep 8th, '08, 06:24

I got my package from O-cha through the post this morning but only the packet of Yutaka Midori was to be found, the Gyokuro Sho-Un was nowhere to be seen :cry:. They did send me a plastic Gyokuro spoon though! I've emailed kevinrm@o-cha.com with a copy of my invoice etc so hopefully he will be able to help.

Has this happened to anyone on here before? If so how was it rectified?

Jack

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Sep 8th, '08, 07:25
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by Jack_teachat » Sep 8th, '08, 07:25

Already got a reply from Kevin, man that was quick!
Hi,

Sorry for that mistake, we'll send you one out by express mail ASAP. You should have it in about 4-5 days.

Regards,

Kevin
I Love O-Cha! :mrgreen:

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Sep 9th, '08, 07:59
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by Selaphiel » Sep 9th, '08, 07:59

Just realized the same thing happened to me. My Sencha Miyabi is not in my shipment :( Sent a mail to them now, hopefully it will be fixed as well.

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Sep 9th, '08, 15:06
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by Jack_teachat » Sep 9th, '08, 15:06

Oh dear, somebody obviously not pulling their weight in the orders and shipping department! :roll:

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Sep 9th, '08, 15:49
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by Salsero » Sep 9th, '08, 15:49

Well, I got my gyokuro yesterday, but it was the only thing in the order. It took a week. No prob.

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Sep 9th, '08, 15:52
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by Chip » Sep 9th, '08, 15:52

Maybe I should order the 2 new teas to test this. But I suspect foul play on the part of your delivery people!!!! :twisted:

That is odd, I have placed many many orders with them and never a shorted :arrow: .

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Sep 9th, '08, 16:02
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by Jack_teachat » Sep 9th, '08, 16:02

Chip wrote:Maybe I should order the 2 new teas to test this. But I suspect foul play on the part of your delivery people!!!! :twisted:

That is odd, I have placed many many orders with them and never a shorted :arrow: .
Have been ordering since January and this is the first time such a thing has happened. I don't think it was anything to do with the Royal Mail (British Postal Service), both the box and the clear plastic bag which the teas are enclosed were perfectly sealed.

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Sep 9th, '08, 16:19
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by Selaphiel » Sep 9th, '08, 16:19

Chip wrote:Maybe I should order the 2 new teas to test this. But I suspect foul play on the part of your delivery people!!!! :twisted:

That is odd, I have placed many many orders with them and never a shorted :arrow: .
Bet they are having sencha at the customs department while laughing at me right now! :cry:

Sep 9th, '08, 16:41
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by Pentox » Sep 9th, '08, 16:41

Chip wrote:Maybe I should order the 2 new teas to test this. But I suspect foul play on the part of your delivery people!!!! :twisted:

That is odd, I have placed many many orders with them and never a shorted :arrow: .
You haven't ordered them yet? I figured you would have right away

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