I received essentially the same opinion of my level of knowledge of Japanese yakimono and took the insult as a reason to not shop with them again. However, with the evaluation came the offer to return the item I purchased. Is that not possible in your case? A full refund including shipping would end the discussion, in my opinion.RobWarren wrote: In his last e-mail he essentially said I lacked sophistication and should not buy any handmade products from Japan.
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It's a shame this is still happening, I sympathize with you.