Apr 18th 15 5:45 pm
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Jing Tea shop - no where to be found

by tthouse » Apr 18th 15 5:45 pm

Has anyone had any recent contact with the Jingteashop.com team? I know they are slow to respond but i made a purchase two weeks ago and haven't heard from them yet, despite many emails weeks before and after the purchase. I remember reading somewhere on teachat that they contacted them through this forum. Any ideas?

Thanks

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Apr 18th 15 8:00 pm
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Re: Jing Tea shop - no where to be found

by tingjunkie » Apr 18th 15 8:00 pm

I'm still waiting on an order from March 16th myself. I haven't tried to contact them yet though, as I just moved to Hawaii and am not sure how long shipping is supposed to take here. The status was changed to "Order Sent" about 3 weeks ago. Definitely getting a little impatient. :?

Apr 18th 15 8:42 pm
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Jing Tea shop - no where to be found

by Chris418 » Apr 18th 15 8:42 pm

Based on discussion here, slow shipping/e-mail respond, happen very often with JTS...

Apr 18th 15 10:36 pm
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Re: Jing Tea shop - no where to be found

by tthouse » Apr 18th 15 10:36 pm

Mine says shipped too on April 6 but i doubt it, my address is in Shanghai, wouldn't take that long, even if it was on horseback. A bit disappointing really, how does one continue business that way? I have purchased a teapot but wanted to sample their tea and make another order. Doubt that will happen now.

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Apr 19th 15 8:08 am
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Re: Jing Tea shop - no where to be found

by JohnnyChai » Apr 19th 15 8:08 am

Ordered from them a few years ago with the same result. Took about six weeks to get the tea. That being said it was some excellent tea...

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Apr 19th 15 4:34 pm
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Jing Tea shop - no where to be found

by mcrdotcom » Apr 19th 15 4:34 pm

It's unfortunate that it takes them forever (and their excuses are transparent and awful) but the tea is usually worth it, and you will get it at some stage.

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Apr 21st 15 11:33 pm
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Re: Jing Tea shop - no where to be found

by tingjunkie » Apr 21st 15 11:33 pm

My order arrived yesterday. Only took 35 days. :shock:

Jul 27th 15 2:01 pm
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Re: Jing Tea shop - no where to be found

by Viator » Jul 27th 15 2:01 pm

Alex
26 Jul (1 day ago)

to Sebastien, Jing, jing.lu
Hello,

May I have any kind of response? Or even better, tracking number? Or refund?

Thank you very much.
Alex


---------- Forwarded message ----------
From: Alex
Date: 24 July 2015 at 22:07
Subject: Re: Your Order, 4407 at Jing Tea Shop
To: Jing Tea Shop

17 days....seventeen days...no tea.

Sebastien, have you sent it?

Brgds,
Alex

On 21 Jul 2015 20:39, "den'wrote:
Hello,

Two weeks later.....not received yet. Please advise tracking number, details.
Thank yiu and best regards,

Alex.


-------- Original message --------
From: Jing Tea Shop
Date: 08/07/2015 19:49 (GMT+08:00)
To: den
Subject: Your Order, 4407 at Jing Tea Shop

****************
Jing Tea Shop
****************

To: Alex
Order ID: 4407
Date/Time: 07:49:06 Wed 08 Jul 2015

Your order has been received and paid for via online credit-card payment. Please print out this page for your own record. Your order is being processed and will be sent to you shortly.

Yours sincerely,

sebastien
Jing Tea Shop

-----------------------------------------------------
Items Ordered:
-----------------------------------------------------

-- 1 X Red tea - Dancong Red @ $70.00 = $70.00
- Choose quantity:250gr pack ($70.00)
-- 1 X Red tea - Tong Mu Xiao Chi Gan @ $78.33 = $78.33
- Choose quantity:250gr pack ($78.33)


Subtotal: $ 154.23
Shipping: $ 5.90
Total Price: $ 154.23

Shipment Method: Airmail

-----------------------------------------------------

Jul 27th 15 4:21 pm
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by bonescwa » Jul 27th 15 4:21 pm

It speaks to the quality of the product if they are able to maintain a business with such poor customer service. I suppose I'll be placing an order for some teas I'd like in the fall.

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Jul 27th 15 8:21 pm
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Re:

by Frisbeehead » Jul 27th 15 8:21 pm

bonescwa wrote:It speaks to the quality of the product if they are able to maintain a business with such poor customer service. I suppose I'll be placing an order for some teas I'd like in the fall.
That's a wise deduction :lol:

Jul 27th 15 9:20 pm
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Re: Jing Tea shop - no where to be found

by BW85 » Jul 27th 15 9:20 pm

I also wonder if most of their business/profits come from face to face sales in their brick and mortar shop, and the online shop is secondary and maybe not even necessary for them to be successful... Hence the online shop doesn't get much of their attention?

Jul 28th 15 2:43 am
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Re:

by Viator » Jul 28th 15 2:43 am

bonescwa wrote:It speaks to the quality of the product if they are able to maintain a business with such poor customer service......
Cannot be more agree. Some teas are outstanding...excellent, like Dancong Red. But it is hit and miss every time with cnances 50/50 with Jing.


By the way, I received my parcel today. All in order. Will be ordering from Jing tea shop again.

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Jul 28th 15 6:32 am
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Re: Jing Tea shop - no where to be found

by wyardley » Jul 28th 15 6:32 am

BW85 wrote:I also wonder if most of their business/profits come from face to face sales in their brick and mortar shop, and the online shop is secondary and maybe not even necessary for them to be successful... Hence the online shop doesn't get much of their attention?
I don't think they have a brick and mortar shop. I do think they travel fairly often. I haven't bought from them for quite a while; I've had some delays or problems with communication, but have never had them actually not send an order.

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Jul 28th 15 11:08 am
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Re: Re:

by Drax » Jul 28th 15 11:08 am

Viator wrote:
bonescwa wrote:It speaks to the quality of the product if they are able to maintain a business with such poor customer service......
Cannot be more agree. Some teas are outstanding...excellent, like Dancong Red. But it is hit and miss every time with cnances 50/50 with Jing.


By the way, I received my parcel today. All in order. Will be ordering from Jing tea shop again.
Well this is good news! I suppose we can take away that communication is poor, but packages will likely arrive, though it might take awhile.

Their Dancong Red is one of my favorites as well... :D

Jul 30th 15 5:27 am
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Re: Jing Tea shop - no where to be found

by BW85 » Jul 30th 15 5:27 am

wyardley wrote:
BW85 wrote:I also wonder if most of their business/profits come from face to face sales in their brick and mortar shop, and the online shop is secondary and maybe not even necessary for them to be successful... Hence the online shop doesn't get much of their attention?
I don't think they have a brick and mortar shop. I do think they travel fairly often. I haven't bought from them for quite a while; I've had some delays or problems with communication, but have never had them actually not send an order.
Ah ok. I must have had jing confused with another vendor