Why are you out of so many 4oz. teas?

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Mar 22nd, '09, 02:58
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Joined: Feb 21st, '09, 17:14

Why are you out of so many 4oz. teas?

by buddha nature » Mar 22nd, '09, 02:58

It seems that you are out of the four ounce tins of many of my favorite flavors. Why? Are you having supply issues? Can I expect to see more of them soon?

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Mar 22nd, '09, 12:09
Adagio
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Contact: ilya

by ilya » Mar 22nd, '09, 12:09

Sadly, we are running low on 4oz tins, but expect to have them arrive in about 2 weeks.

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Mar 22nd, '09, 12:18
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by kymidwife » Mar 22nd, '09, 12:18

Ilya,

I have several teas on order for the Signature Blend Box Pass. Its fine with me for them to be packaged in sample tins instead of 4 oz tins, since they're going to be sent out in the box anyway.

Have you ever considered a tin recycling program, or distributing some teas in other packaging than a tin, for refills?

Sarah

Edit... cancel the above offer.... Adagio is too fast, my order is already en route.

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Mar 22nd, '09, 12:50
Adagio
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Refills

by ilya » Mar 22nd, '09, 12:50

Unfortunately, we can not offer the signature blends in sample tin sizes without needing to charge a ridiculous amount since all these orders are processed in real-time as the order is processed.

As for your refill suggestion, we have had a refill program in place for several years and you can access this via your account page. Additionally, we will be changing packaging in the next few months that will reduce the amount of tins that we ship out.

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Mar 22nd, '09, 13:20
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by kymidwife » Mar 22nd, '09, 13:20

Thanks for the info on the refills.. I think lots of people don't know that option is there. It would be great if that was an option when adding to shopping cart.

Sarah

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Mar 22nd, '09, 16:48
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Re: Refills

by hooksie » Mar 22nd, '09, 16:48

ilya wrote:Unfortunately, we can not offer the signature blends in sample tin sizes without needing to charge a ridiculous amount since all these orders are processed in real-time as the order is processed.

As for your refill suggestion, we have had a refill program in place for several years and you can access this via your account page. Additionally, we will be changing packaging in the next few months that will reduce the amount of tins that we ship out.
I sure hope we will still have the option to get a tin if we would like to. :)

Mar 24th, '09, 11:29
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by silvermage2000 » Mar 24th, '09, 11:29

This is good ifo I will keep this in mind.

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