FedEx Question

[Maurgen]

I hope that someone here with more FedEx experience can help me out (most of the places I order from ship UPS)- is it normal for FedEx to be slow in updating their online tracking or could the order that I placed actually still be sitting at the facility in Keasbey, NJ? According to the FedEx site, it arrived at that facility on the 21st, at 4:31am, and then never went anywhere even though it is scheduled for arrival on the 25th.
I'm sorry if this is a silly question but I am really looking forward to trying out the teas that I ordered and I have had shipping companies misplace packages at distribution facilities before. I just want to know if I should be contacting FedEx to make sure my package is still in transit.

Thanks for your help,
Samantha

[TeaFanatic]

It probably is still in transit, depending on where you live they may be waiting for a delivery truck to arrive that drives to your hometown. Don't be worried yet, but keep an eye on it.

[Marlene]

I have actually had it all update less than two hours before it arrived at my house. So yeah, you could say fedex is slow...

[Maurgen]

Thanks, I was just a bit concerned because it still has to make it out to CA. I'll definitely keep an eye on it.

[teamuse]

fed ex is terribly slow.

i've had it arrive at my house before saying it's officially left NJ


they aren't as bad as usps...but very fustrating sometimes when trying to predict arrival

[TeaFanatic]

For me, whatever date that fedex says that it will arrive, is when is has arrived. I've had problems with the server being slow to update, but never with delivery dates.

[Maurgen]

Thank you so much for all of the wonderful and reassuring replies. I'll just have to trust that FedEx won't let me down.

-Samantha

[garden gal]

I have gotten the shipment- then looked on the fedex site and it says it is in transit. One time it didn't update that it had been received until two days after I had it. They always arrive in really good time though.

[yresim]

Samantha,

I also live in CA. Not to worry. With all three Adagio orders I have placed, FexEx has shown the package in NJ a day or two before it shows up at my house. But it always, always arrives on time.

In fact, I've never had a package lost or delayed by FedEx.

Not to say it couldn't happen, just that there is no need to worry. If it doesn't show up at your house on the day it is supposed to arrive, go ahead and give them a call. But I wouldn't worry about it right now.

~Yresim~

[Deleted User #1235]

I worked for FedEx ground for 15 years. Those guys are independent contractors, not Fed ex employees, great bunch of guys. but not the managment, in my opinion. The drivers carry those scanners and when they scan your package, its put into a cradle on their truck, and that inf is beamed up to the satallitte and then back to the main terminal in Pa i believe. They could have a problem with a particular upload of the scanner, but all packages are scanned every day when they are put on the truck and when they return to the terminal. They base the drivers bonus each month on a percentage of packages delivered, so scanning those packages everyday is required. If its not updating the info, i would bet that package is sitting somewhere in the terminal, missed getting back on the truck...So the next time you see FedEx ground(green) or the Home delivery(the little dog), remember those guys are independent business guys and gals. They work out of different terminals than FedEx exspress( red)... some of those guys owned 5-6 trucks, making around $75,000.00 ayear off each truck...1 driver regularly made over $450,000 a year,nice . I stuck away $300 bucks a week for 15 years then got out. but thats a nother story