From the webpage at http://www.adagio.com/faq/return_policy.html on Mon Jun 28 20:09:36 PDT 2010 under "When do disposal fees apply?"
35% is high but some justification is given. However, a teapot is not tea and what I am trying to return is saleable. According to the answer, I think it is clear that a teapot is not subject to the 35% fee.A disposal fee of 35% applies to tea that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. Due to health code reasons, we must dispose any tea returned to us. We advise trying sample sizes before buying large quantities of any tea.
Does anyone know how I return this product without the 35% fee?