Incorrect Blend?

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May 9th, '11, 15:31
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Joined: Oct 28th, '06

Incorrect Blend?

by mokie » May 9th, '11, 15:31

Heyo!

When I last ordered (a month ago), I got a refill on a custom blend because I was running low at home. I didn't immediately open the refill because I didn't want to break yon freshness seal till I was ready to drink, so I didn't find out until today that the blend inside does not match the label outside.

If I had to guess, I'd say someone added a minty green instead of the Irish Breakfast called for in the original blend. Although it is a flavor experience (and then some), it's not what I wanted.

Is there any way to send this back for a do-over bag of the blend?

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May 9th, '11, 16:54
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Re: Incorrect Blend?

by Chip » May 9th, '11, 16:54

Have you tried to contact customer service at Adagio?

May 9th, '11, 18:13
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Joined: Oct 28th, '06

Re: Incorrect Blend?

by mokie » May 9th, '11, 18:13

Not yet. The tea is greyed out and unselectable on the Returns & Claims page, I know Adagio's general stance on blends is no returns, and I've got a heavy workload for the next two weeks so I was hoping the forum could confirm that the company does fix such things before I went diving into potentially time-consuming Customer Service back-and-forth.

[Edited because I missed a word. Clearly, more caffeine is necessary...]

May 11th, '11, 11:03
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Re: Incorrect Blend?

by mokie » May 11th, '11, 11:03

I sent an email to customer service and they're sending out a new bag.

So, to anybody who searches the board after the same problem: yes, they fix it. :)

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May 11th, '11, 11:35
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Re: Incorrect Blend?

by Chip » May 11th, '11, 11:35

That is good to know.

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