Order "on hold"

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Dec 14th, '07, 14:42
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Order "on hold"

by shane_k » Dec 14th, '07, 14:42

I placed an order two days ago, on the 12th of December. The shipping status is currently stated as "on hold".

How long does it usually take for the item to depart?
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Dec 14th, '07, 15:31
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by Chip » Dec 14th, '07, 15:31

For the best individual order assistance, I recommend you contact Adagio directly. You will get a quicker more direct response that way.

http://www.adagio.com/

From that page you can go to the upper right hand corner to click onto live IM with a customer service specialist. If one is not availalble, it will give you an opportunity to send an email message.

I hope this helps.
Dec 16th, '07, 15:21
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by shane_k » Dec 16th, '07, 15:21

I've not had any reply yet (I submitted a question on the 14th), and my order is still "on hold". Is it possibly because it's the weekend?
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Dec 16th, '07, 15:30
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by skywarrior » Dec 16th, '07, 15:30

shane_k wrote:I've not had any reply yet (I submitted a question on the 14th), and my order is still "on hold". Is it possibly because it's the weekend?
The lack of reply is probably because it's the weekend. You'll most likely get a reply on Monday.
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Dec 16th, '07, 19:38
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by ilya » Dec 16th, '07, 19:38

Usually an order is placed on hold if the credit card billing address does not match what is on record. You you PM me the order id, I will be happy to inquire for you and answer you.

We're usually good about answering all emails within a few hours, but Christmas is always a bit tough.

-Ilya
Dec 16th, '07, 20:22
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by shane_k » Dec 16th, '07, 20:22

Thank you ilya, I have messaged you with the information

edit: The issue has been resolved. Thank you again for the help. I look forward to purchasing more tea in the future :)
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